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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Grandview Ave SWCanton, OH Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:To obtain a position in Inside Sales or Customer Service that will utilize my current skills, experience and knowledge to further company success and the bottom line profit margin. EMPLOYMENT HISTORY10/2020- 12/2023Inside Sales/Customer AdvocateLiberty HealthShareCanton, OHI receive inbound calls from members and providers regarding status of submitted bills, I educate customers on Liberty HealthShare guidelines and the importance of using the sharebox, transfer calls, fact find, email and fax required information in a timely manner and Data entry.11/2018 10/2020QMHSChild and AdolescentsCanton, OHI am a Behavior interventionist and when children with trauma have Outburst in a school setting, I remove the child from the room. I am PAAR trained and have been certified in CPR by the Red Cross. I AM also am a teacher's aid and assist with the everyday classroom activities. I deal with children K-12.06/2018 10/2018Taking care of sick family member11/2017 05/2018Customer service representativeEverstaff Staffing Agency*Envision PharmaciesNorth Canton, OHPlace orders for prescription drugs via inbound calls from patients with Medicare Part D and commercial Insurance thru Envision RX and Envision RX+, schedule shipping, Enroll patients, gathering personal health information, HIPPA trained 06/2017 10/2017Taking care of sick family member04/2013 - 05/2017PHA/PEER COACHLifeline Screening, Canton, OHTaking inbound customer calls to schedule preventive screenings. Fact find, up sell, process payments, research, customer service duties, I have been a Peer Coach since the inception of the position, coached to the sales model and followed the process 02/2010 04/2013Taking care of sick family member11/2008 01/2010Troubleshooter/Customer ServiceUniversal Electronics Inc., Twinsburg, OHMaking outbound calls to current Comcast Cable customers to help solve their cable, internet & digital phone issues, confirm and/or reschedule their current technician visit. Research on Comcast products and services07/2005 - 02/2008Account Specialist Newark ElectronicsTaking inbound customer calls from Mid Atlantic and Government customers for electronic parts. Researching and crossing of parts, setting up new customers, fact finding to uncover hidden needs. Special projects for Area manager handling Account rep accounts as well as the team Sales expert. Top seller in the contact center meeting and exceeding monthly/daily MP$ per call as well as MP$ billed.EDUCATIONPerry High SchoolDiplomaStark State120hrs completeSKILLSMS WORD, PowerPoint, Excel, ASON, ASON+,ESSON, Multi-line Phone system, Fax, Email, Filing,Credit card processing, shipping, HIPPA rules and regulations, PAAR trained, Certified in CPR ACCOMPLISHMENTS1999 Top sales performer Jan, Feb, March, Apr, May, July, Aug- Oct 2000 Top sales performer Jan-May, Sept-Dec2002 Top sales performer won trip to Hawaii2003 Top sales performer Jan-Apr, Jul-Nov2004 Top sales performer Feb-may, Jul-Oct2005 Top sales performer, won trip to Cancun2006 Top sales performer, won trip to Seattle Washington 2007- 2012 Top sales performer2013 Top sales performer July, September, November 2014 Top sales performer April, May, June, August, October, December 2015-2017 Promoted to Peer CoachREFERENCES AVAILABLE UPON REQUEST |
