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Title Customer Service Leadership Development
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Amicalola TraceJonesboro, GA Street Address
Cellular PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo meet and exceed the industrial industries needs in executing, maintaining and servicing. EducationOklahoma State University, Stillwater Oklahoma. Hotel/Business Management 1982 Military Education and CertificationsCertificate, 2004Academy of Health Sciences, Ft. Sam Houston, TX, Ft. Sam Houston, TX BNCOC/Basic Non Commissioned Officers CoursesCertificate, 1997 USATC, Ft. Hood, TX OC/T Training Certificate, 1993 USAAHS, Ft. Sam Houston General Medical Orientation CRS Certificate, 1989 UASTC, Ft. Chaffee, AR Primary Leadership Development/Preliminary Leadership Development CourseCertificate, 1985 U.S. Army School of Ordnance, Ft. Dix, New Jersey, 63/B Light Wheel Vehicle MechanicWork ExperienceSmith and Loveless Atlanta, GaField Service Tech August 2015- presentImplemented startups on new equipment around the world and work on lift stationsPerformed several start up's of Pista grit removal systems, work on centifacl and diaphragm pumping systems, along with rebuilding and installing check valves, gate valves, mechanical seals and impellersRepaired mechanical presses, conveyors and trouble shoot electrical panels as well as installed new panels and parts including PLC panels.Provide excellent customer service to clients and maintain several contract PM's DeKalb Watershed Decatur, GAWater Maintenance Mechanic November 2014  AugustRepair and maintenance pumps, valves, motors, chlorinators, chemical feed machines, filters, mixing machines and other water treatment plant functions.Maintain pumping stations as well as related mechanical equipment components used for waste water treatment.Perform a variety of technical tasks relative to assigned areas of responsibility. Montana-Dakota Utilities Dickinson, NDWorking Forman Mar 2014-October 2014Directs work, performs tasks, and assists in the operation, maintenance, and construction of gas distribution systems. Responds to emergencies, scheduled and unscheduled overtime, after hour calls, and resolves customer complaintsQualified in the operation, maintenance, and construction of a gas distribution system. Proficient in hydraulics operation and maintenance. Proficient in the use of equipment such as a CGI, three gas monitor, Mueller stopping and tapping equipment, fusion tools, power operated construction equipment and hand tools.Highly motivated self-starter with excellent written/oral communication, interpersonal, and organizational skills with proven supervisory abilities DeKalb Watershed Decatur, GAWater Maintenance Mechanic October 2009  Mar 2014Repair and maintenance pumps, valves, motors, chlorinators, chemical feed machines, filters, mixing machines and other water treatment plant functions.Maintain pumping stations as well as related mechanical equipment components used for waste water treatment.Perform a variety of technical tasks relative to assigned areas of responsibility..Atlanta Gas & Light Atlanta, GAFSR II April 2007  November 2008Performed an advanced level of construction and maintenance work related to a pipeline system.Installed, maintained, and removed work on transmission and distribution pipelinesPerformed routine maintenance on vehicles and equipment.Crew Truck Driver responsible for loading and unloading, operation of heavy equipment and tools.Guided, directed, and/or trained employees performing construction and maintenance activitiesInspected and/or audited installation of yard lines by contractors. Periodically performed and/or conducted inspections on contracted pipeline construction activities to meet peak demandsMaintained logs; compile and prepare reports including but not limited to: Employee Performance, Completion Reports, Accident/First Aid Reposts and Order Completion Reports.Customer Service detail included advising and informing customers, contractors, landowners, local authorities, and others relative to construction and/or maintenance work in progress.Welded when installing, upgrading, and repairing gas mains and service lines while adhering to all safety and work rules .Operated heavy equipment such as backhoe, ditch witch and crane truck. Operated underground pipe locating equipment in compliance with Company guidelines. Draw and read distribution maps and compiled understandable reports.Responded to and executes call outs in a safe, reasonable, and timely manner. Interacted with customers to answer questions, explain work and gain understanding. Assists in setting gas meters, pressure-regulating devices, security/testing devices, etc., connecting gas lines installed by distribution crews to lines from customer premises. Assists in connecting and disconnecting gas service, manually turning meters on and off. Using leak detectors as well as natural senses (e.g., smell), locates gas leaks, decides on appropriate action and performs necessary repairs. Assists in performing scheduled inspections and maintenance of gas equipment such as meters, regulators, safety devices, etc. and records appropriate information. Assists with or conducts complete investigations of customer premises in response to questionable gas consumption (e.g. high bill complaints, stopped meters, etc.) and records appropriate information. Interacts with customers to answer questions, explain work performed, give instructions for operation of appliances, and promote gas usage. Performed other duties as assigned.Completed all skill training IE: Crewman school, Utility tech school and Meter activation school Oklahoma Natural Gas Oklahoma City, OKField Specialist C&M PIpeline/Field March 1990  December 2006Performed an advanced level of construction and maintenance work related to a pipeline system.Installed, maintained, and removed work on transmission and distribution pipelinesPerformed routine maintenance on vehicles and equipment.Crew Truck Driver responsible for loading and unloading, operation of heavy equipment and tools.Guided, directed, and/or trained employees performing construction and maintenance activitiesInspected and/or audited installation of yard lines by contractors. Periodically performed and/or conducted inspections on contracted pipeline construction activities to meet peak demandsMaintained logs; compile and prepare reports including but not limited to: Employee Performance, Completion Reports, Accident/First Aid Reposts and Order Completion Reports.Customer Service detail included advising and informing customers, contractors, landowners, local authorities, and others relative to construction and/or maintenance work in progress. U.S. Army Oklahoma City, OKStaff Sergeant September1985  August 2006Evaluate troops and company level personal in combat and or related military task.In deployment of two years, successfully trained over 16,000 troops that headed too SW Asia area of the world.During my activation, assigned to train deletion and identification of the Improvised Explosive Devises (IED) and the proper execution of Convoy Operations in a Combat Environment.Assisted the command in creating the block of instruction and developing the training aids used in teaching these classesWheeled Vehicle Mechanic (63B)Maintaining power-assisted brake systems, wheeled vehicle suspension systems, wheel/hub assemblies and wheeled vehicle hydraulic steering systemsTroubleshooting problems in vehicle engines, electrical systems, steering, brakes and suspensionsTuning and repairing enginesReplacing or repairing damaged body partsEstablishing and following schedules for maintaining vehicles LicensesClass A CDLs Driver LicensesWastewater Collection Sys Operator

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