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Title Customer Service Office Manager
Target Location US-AR-Bryant
Email Available with paid plan
Phone Available with paid plan
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BECKYMASONERPHONE NUMBER AVAILABLE EMAIL AVAILABLE Benton, AR Street Address
SUMMARYEnergetic individual with a proven track record who is equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.SKILLSOperations ManagementCustomer ServiceStaff hiringEmployee SupervisionExcellent multi-tasking abilityReport WritingEXPERIENCE:Office ManagerSaline Co Waterworks Bryant, AR May 2023 to CurrentEstablished office guidelines and practices.Contributed to the development of financial statements.Oversee team personnel, coordinated timetables and assigned responsibilities.General ManagerMcDonald's Benton, AR Jan 1985 - Apr 2023Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.Established and maintained effective communication with staff members to ensure efficient operations.Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.Coordinated training activities for employees to ensure compliance with company policies and procedures.Created a positive work environment by developing team building activities that encouraged collaboration among departments.Ensured compliance with local health department regulations regarding food safety standards.Resolved customer complaints quickly while maintaining high quality standards of service delivery.EDUCATION AND TRAININGHigh School DiplomaBauxite High School Bauxite, AR Jul 1993CERTIFICATIONS:McDonalds Corporate:B.O.C. - Basic OperationA.O.C - Advance OperationsA.E.C  Advance Equipment CourseF.S.C.  Food safety CertificationH.U. Hamburger University graduate  Ray Kroc Award winnerREFERENCESReferences available upon request.

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