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Click here or scroll down to respond to this candidatePROFILE SUMMARYCandidate's Name
CUSTOMER SERVICECORE SKILLS &COMPETENCES2214 Bay Head Drive Parlin, NJ, 08859 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Results-driven professional with extensive experience managing customer service functions and compiling and processing data to drive business goals and objectives. Skilled in managing inventory and maintaining records of customer payments, exchanges, and credits to enhance service delivery. Adept at projecting an approachable and professional image through personal demeanor and appearance. Proven success in maintaining an open line of communication with customers via phone, e-mail, chat, and/or in person. Recognized for driving levels of customer service by proactively resolving customers' complaints and ensuring satisfaction.WORK EXPERIENCEMAILROOM CLERK/ CUSTOMER SERVICE AUGUST 2022 PRESENT Exela Technologies Bridgewater, NJ Facilitate seamless mail and package handling by efficiently picking up, processing, and delivering items to designated recipients. Monitor outgoing mail and packages and provide prompt updates on shipment status upon request from department leads. Execute shipping procedures precisely to ensure the timely and secure delivery of outgoing packages for accountability and traceability. Deliver exceptional customer service by promptly addressing telephone inquiries related to the mailroom.SALES ASSOCIATE AUGUST 2014-MAY 2024Kohl's Department Store Watchung, NJ Delivered excellent customer experience and operational expectations to enhance company growth and development. Implemented a new stocking system for all children's clothes, toys, and accessories on appropriate shelves. Built sales by prospecting for new clients, addressing and swiftly resolving individual customer issues in compliance with corporate company values. Maintained in-depth knowledge of sales and promotions, products and services, policies regarding payment and exchanges, and security practices. Provided recommendations to assist in identifying items to match the customer's needs and flagged mismatches and missing items for the department supervisor.RETENTION SPECIALIST JUNE 2022-AUGUST 2022Altice Optimum Piscataway, NJ Managed a high volume of calls from 20+ customers daily while providing save offers and promotions to retain customers. Responded promptly to inquiries in a manner that met high quality and performance standards. Earned a winning reputation for driving customer retention and productivity which increased productivity outcomes by 100%. Demonstratable knowledge ofcomputer usage, customersupport, and administrativeservices such as word processingwith an excellent ability to conveyinformation efficiently and timely. Excellent telephone demeanorwith a firm grasp of record-keepingand inventory management tomake recommendations regardingclients and organizational visibility. Excel at resolving customers'challenges with substantial plans,systems, and processimprovements to increaseefficiency, customer satisfaction,and expansion. Ability to perform efficient dataentry while maintainingconfidentiality and integrity ofreports discretely andprofessionally. Committed to maintaining strategicrelationships with customers andteam members and solvingproblems with diplomacy toachieve win-win outcomes.EXPERTISE Customer Relation & Retention Complaints Resolution Customer Service Orientation Documentation & Compliance File Management Strategic Planning Record Assessment Process Improvement Workflow Optimization Inventory Management Administrative Support Visual MerchandisingWORK EXPERIENCESALES ASSOCIATE OCTOBER 2009-MARCH 2012McDonalds General Hardware Store Queenstown, Georgetown, Guyana Identified prices of goods, services or admission and tabulated bills using calculators, cash registers, or optical price scanners. Maintained clean and orderly checkout areas and ensured money accuracy in cash drawers at the beginning of shifts. Processed merchandise returns and exchanges and issued receipts, refunds, credits, or changes due to customers. Organized merchandise displays to ensure strategic placement of products. and performed stock inventory. Demonstrated exceptional customer service by translating for Portuguese speaking customers and implementing strategies aligned with company objectives.SALES ASSOCIATE JUNE 2009-SEPTEMBER 2009Loja Kamalitto Queenstown, Georgetown, Guyana Cultivated excellent rapport with the store manager and ensured customer and client satisfaction through effective management of stores. Executed sales merchandising and relationship strategies to strengthen and increase the account base, sales, profitability, and long-term stability. Researched market flows to identify trends, forecast consumer needs, and develop strategic plans to exceed sales goals. Earned a reputation for displaying solid client relationships and effectively translating to Portuguese-speaking customers. Assisted customers with locating merchandise to fit their needs and monitored feedback to produce swift resolution and prevent customer churning. EDUCATIONGED PROGRAMPlainfield Public Library Plainfield,NJ2017HIGH SCHOOL DIPLOMAEast Ruimveldt Secondary SchoolQueenstown, Georgetown, Guyana2001CERTIFICATIONEmbassy of the Federative Republicof Brazil Translation of thePortuguese Language QueenstownGeorgetown, Guyana November2013TECHNICAL SKILLSMicrosoft Office SuiteLANGUAGES English Portuguese |
