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Click here or scroll down to respond to this candidateVicki L. JonesStreet Address Christy LaneLakeland, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly personable Account Specialist with over 6 years in account management, claims and sales processing, and call-center operations within the furniture cabled entertainment industries.Talent for identifying customer needs and presenting appropriate company product and service offerings.Demonstrated ability to gain customer trust and provide exceptional follow-awqwup, leading to increased repeat and referral business.Expertise in resolving escalated customer service issues.Proficient with Microsoft Office System (including work, Excel, and outlook).Cable services Group ACSR/CSG/CCS/CRM/lCOMs.Salesforce experienceAuthorized to work in the US for any employer.Work Experience:Cellular Sales(Verizon Wireless)- Bartow, FLNovember 2023 - PresentI made appointments for Verizon customers to come in to add or upgrade services, devices, or discuss billing.Publix DistributionFresh Kitchen - Lakeland, FlNovember 2022 to May 2023I worked a production line of items to be sent to another department for preparation.Outside Sales RepSpectrum-Auburndale, FLSeptember 2022 - November 2022Inventory ClerkTSS South, LLC - Winter Haven, FLMay 2022 to August 2022I ordered, distributed, & put away parts for vending machines. I also entered in billing as work was completed and issued invoices for payment.Dispatcher/Customer ServiceJerue Logistics - Winter Haven, FL August 2021 to March 2022I dispatched drivers picking up & delivering loads. I issued pay advances & contacted customers for timeframes for the delivery or pick up.HelperHigby Construction - Lakeland, FL April 2021 to August 2021I painted /renovated houses so they can be rented or sold.Customer Service RepresentativeAshley Furniture Industries - Tampa, FL January 2019 to March 2021I answered incoming calls regarding delivery, pickup, timeframes, damaged items, returns, anything that pertained to a customers order.Customer Service RepresentativeDS Water Services - Lakeland, FL April 2018 to April 2019Answered incoming calls regarding delivery of water.Billing/Customer ServiceRotech Healthcare Inc. - Lakeland, FL August 2017 to July 2018Resolved billing issues. Handled accounts with bankruptcies. Handles questions with DME products.Customer Service RepresentativeBrighthouse Networks - Auburndale, FL January 2007 to February 2016I answered incoming calls regarding a customers cable account & I worked in the retail side and handled the walk in customers with payments, billing issues, & anything else that was needed.Education:High school diplomaLake Gibson High School - Lakeland, FL August 1990 to June 1992Skills:10 key calculatorComputer Operation Technical SupportCold CallingTypingComputer SkillsData EntryMicrosoft WindowsMicrosoft OutlookPhone EtiquetteAccount ManagementSalesforce |
