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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLESummary of Qualifications Multi-cultural experience and ability to work in an international environment Proven ability to work under stress while meeting challenging deadline Strong writing, research and analytical skills Excellent communication skills including facilitating, public speaking and interviewing A strong leader with ability to hire and train quality individuals; motivate teams to surpass profit goals and objectivesProfessional ExperienceInternal Revenue ServiceAccounts Management August 2021- PresentWage and InvestmentsInterviewing employees, managers or other individuals involved in the case to collect information about the facts of the case.Assisting with audits of individuals and businesses by collecting information to determine whether taxes have been paid correctly.Communicating with taxpayers by phone or email to answer questions about account balances or payment schedules.Analyzing data to determine whether taxpayers are incompliance with tax laws and regulations.InstacartDelivery Driver May 2019-August 2021Scanning items at a Point of Service station for each order during pick up.Communicating with customers about order status and delivery status, or any pertinent information regarding their order.Collecting payment from customers for their order in cash or through a mobile payment application.Delivering items to customers within a specific time frame.FedExExpressMaterial Handler February 2016 -May 2019Duties:Operates mechanized ramp equipment, a majority of total time worked.Meets aircraft and transports packages and freight to sort and heavyweight areas. Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques.Ensures the safe, efficient buildup/breakdown of pallets. Ensures broken down freight is properly stored, staged and protected from the elements at all times.Properly handles packages covered by regulatory requirements, such as handling live animals and perishable goodsMedley, Inc. March 2013 February 2016Internet Marketing Director Participates in developing online marketing plans to enhance brand awareness for social network products, within the marketplace. Implements e-mail advertisements, search engine optimization and search engine marketing campaigns to support marketing initiatives by collaborating with internal divisions, and external vendors. Investigates the status quo of target platform services, analyzes customer requirements and leads in account management. Consults with clients on technical problems related to social network services; recommends best practices in social network platform applications, while focusing on customer relationship management.Blue Cross and Blue Shield January 2013 March 2013Billing Specialist Responsible for collecting, posting, managing account payments. Submitting claims and following up with insurance companies. Responding to Inquiries from patients, clerical staff and insurance companies. Identify and resolves patient billing complaints. Prepares, reviews and sends patient statements Evaluates disparate claims between patient's clerical staff financial status and establishes budget payment plans. Follows and reports status of delinquent accounts. Reviewed accounts for possible assignment and made recommended possible strategies to the billing supervisor. Prepares final documentation packages for the collection agency review.Macy's, Inc. Columbia, South Carolina November 2012 February 2013Sales Associate Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs. Performed sales support functions related to POS procedures Maintained selling floor presentations, and restocked inventory. Handled all returns courteously and professionally. Developed product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.Prestige Travel Systems, Inc. March 2006 December 2012Independent Travel Agent Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust. Locate resources for problem resolution and design best-option solutions.Campaign Systems, Inc. Columbia, South Carolina June 2007 February 2010Market research analyst Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Prepared reports of findings, illustrating data graphically and translating complex findings into written text. Measured effectiveness of marketing, advertising, strategic and communication platforms relative to customer and employee satisfaction.EducationOceanview High-School, Agana, Guam, Outside U.S. January 1991 July 1994Certificate in DiplomaGraduated from an International High-SchoolMidlands Technical College, Columbia, South Carolina March 2003 November 2005Associate of Science in Business Took prerequisites at Technical CollegeStrayer University, Columbia, South Carolina March 2011 November 2012Bachelor of Science in Business3.14 GPA68 CREDITSUniversity of Phoenix, Memphis, TennesseeBachelor of Science in Business Administration November 2014- Present111 credits completed.Additional Information Skills: Microsoft Word, Excel, Power Point, Outlook, Microsoft Teams.Web and tech savvy little or no training. |
