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angiemorton581@Angela gmail.com Jackson, Morton MI PHONE NUMBER AVAILABLEWORK HISTORYDispatcher Customer Service at City and Starlite Cab Street Address /2018 - 08/2020 (2 years)* Handled emails, inbound calls, and outbound calls* Booked appointments* Managed customer accounts* Wrote call center scripts* Assisted customers with questions* Kept records of customer complaints* Interacted with customers through live chat* Assisted customers with a warm and professional attitude* Processed customer transactionsDispatcher and Customer Service Representative at Starlite And City Cab 06/2018 - 09/2018 (4 months)Scheduled transportation services for the public and other private companies. Answered multi line phone,operated two computer systems screens while communicating with company employees and customers,on call staff, cleaned work environment, balanced shift monies from drivers, balanced mileage logs, keptconstant communication with ownerCall Center Representative at Advance Employment Agency 05/2014 - 01/2016 (2 years)Answered incoming calls for American Electric Company, handled utility shut offs, conflict resolution,power outages, restorations for customers in the service area Front Desk at Medical Records Multi-line Phone Systems Cold Calling 01/1970 - 01/1970 (0 months)* Medical Records* Multi-line Phone Systems* Medical Scheduling* Medical Billing* Medical Receptionist* Accounting* Medical Office Experience* Proofreading and Editing (3 years)* Live Chat* HIPAA* Transcription* QuickBooks* Hospital Experience* Cold Calling* Software troubleshooting* Microsoft Excel* Sales* Inside sales* TelemarketingEDUCATIONGENTLE TEACHINGSGraduated 1970Some CollegeGraduated 1970Bachelors Science and NursingJames Madison UniversityGraduated 2005SKILLSanalysis, 0 yearmetrics, 0 yearmanagement, 0 yeartimelines, 0 yearprogram management, 0 yeardocumentation, 0 yearLANGUAGESEnglish, FluentSOCIAL NETWORKSFacebook, https://FacebookTwitter, https://Monica EvansLinkedin, https://I belong to this networkABOUT MEI served in the militaryI have a drivers licenseI have management experience : 20 yearsI have a security clearance