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| | Click here or scroll down to respond to this candidateCandidate's Name
Kingsport, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA position as a Customer Service Representative where my skills in data entry, confidential paperwork, sales, and general problem solving, for over four years will be utilized to the fullest for the growth of the Company.Authorized to work in the US for any employerWork ExperienceFraud AnalystAdvanced Call Center Technologies - Johnson City, TN July 2022 to November 2023Fraud detectionCustomer Service RepresentativeTeleperformance - Bristol, TNJune 2021 to July 2022Sales, technical support and customer serviceDispatcher/Customer ServiceAllied Dispatch Solutions - Johnson City, TNSeptember 2015 to August 2016Dispatching roadside assistance to customersTaking payments for roadside assistance callsCustomer service and information Provided assistance to clients Explained products and benefits Confirmed payments, refunds, etc. Resolved payment and order disputesCustomer Care and Sales RepresentativeCentury Link Work - RemoteJanuary 2013 to April 2015Assisted callers with general information.Sales.Technical support.Took payments for customer bills.Customer Service RepresentativeTelecom Service Bureau - Belleview, FLJanuary 2011 to December 2011Assisted callers with general information.Sales.Technical support.Took payments for prepaid minutesWarehouse AssistantDigital Juice - Ocala, FLJanuary 2005 to December 2006Assisted with receiving of stock daily.Proficient in Microsoft Office.Proficient in UPS, FedEx, and DHL shipping software. Inventory control.Experience in confidential paperwork.LaborerLabor Ready - Ocala, FLJanuary 2004 to December 2006General Labor.Customer Service RepresentativeCingular Wireless - Ocala, FLJanuary 2001 to December 2004Assisted callers with general information.EducationCertificate in HorticultureCollege of Central Florida Ocala - Ocala, FL2010DiplomaGood Start Private School Ocala - Ocala, FL1992Skills Communication skills Customer service Negotiation Computer skills Time management Typing Upselling Organizational skills Technical Support Inventory Control Account Management Troubleshooting Microsoft Windows Help Desk Call Center CSR Customer Support CRM software Microsoft Office Customer service Typing HIPAA Leadership Banking Financial services Fraud prevention and detection Conflict management Front desk Order entry Google Suite Account management |