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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Williamsburg, VASUMMARYDedicated professional with 4 years of customer service experience, adept at resolving inquiries and maintaining high service standards in remote and face-to-face environments. Skilled in high-volume call handling, nightly auditing, and dispute resolution. Seeking a Remote role, bringing a track record of professionalism, multitasking, and seamless service delivery.WORK EXPERIENCEU-HaulRemote Customer Service Representative Jun 2021 - Present Provide comprehensive customer support via phone, email, and live chat, ensuring a positive experience for all U-Haul clients. Manage and resolve customer inquiries related to rentals, services, and billing, delivering solutions that align with company policies and customer satisfaction goals. Utilize U-Haul's reservation system to book, modify, and cancel reservations for trucks, trailers, and other rental equipment. Assist customers with troubleshooting common issues and provide detailed guidance on the use and return of rental equipment. Maintain up-to-date knowledge of U-Haul's products, services, and promotions to offer accurate information and recommend appropriate solutions to customers. Collaborate with team members and other departments to address complex customer concerns and escalate issues when necessary. Document customer interactions, transactions, and feedback in the company's CRM system, ensuring accurate records for future reference. Contribute to team efforts by meeting or exceeding individual performance metrics and service level agreements. Holiday Inn Express and Suites Williamsburg, VANight Auditor Aug 2020 - May 2021 Conducted nightly audits of hotel financial transactions to ensure accuracy and compliance with accounting standards and company policies. Managed front desk operations during the night shift, providing exceptional customer service to guests and addressing any concerns or requests. Balanced and reconciled all accounts, including cash, credit, and room charges, to maintain accurate hotel records and financial integrity. Prepared comprehensive reports summarizing daily revenue, occupancy rates, and any discrepancies for management review. Assisted in the training and development of new night audit staff to uphold company standards and improve team performance. Utilized hotel management software to update guest accounts, process check-ins and check-outs, and handle reservations. Responded to emergency situations with composure and efficiency, following established protocols to protect guests and property.Apple One/ Maximus Hampton, VACall Center Customer Service Representative Jun 2020 - Jul 2021 Addressed inbound customer inquiries and provided detailed information regarding Apple One/Maximus products and services. Managed a high volume of calls with a focus on quality, accuracy, and customer satisfaction. Utilized strong problem-solving skills to resolve customer issues and concerns efficiently. Documented all customer interactions in the company's database, ensuring accurate record-keeping. Collaborated with team members to meet and exceed call center targets and performance goals. Maintained up-to-date knowledge of company policies, procedures, and product offerings to provide informed support. Handled sensitive information with confidentiality and in compliance with data protection regulations. Contributed to a positive team environment by sharing knowledge and participating in training initiatives. EDUCATIONSurry High SchoolHigh School DiplomaDendron, VASKILLSMicrosoft Word Problem-Solving Attention to Detail Technical Proficiency Multi-Channel Communication Communication Adaptability Data entry HIPAA Compliance Problem-Solving Computer Literacy 55 WPM Typing speed |
