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Click here or scroll down to respond to this candidateCandidate's Name
Newark DE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryAs an experienced Recruiter Manager with over 7 years in the industry, I have been successful leading recruitment teams and driving efficient talent acquisition processes. My expertise includes developing and executing strategic recruitment plans and utilizing data-driven approaches to improve hiring efficiency. I am skilled in sourcing talent and managing end-to-end recruitment processes.Integrity Staffing Solutions- June 2017- July 2024Central Recruiting Team Manager (10/22-07/24)Manage a team of 26 members (both stateside and international), ensuring efficient, effective, and quality-driven service for candidates and partners hiring for light industrial, customer service, and call center positionsAchieved results within a defined scope of work, meeting measurable KPIs such as adhering to monthly budgets of 14,000 or less (coming in under budget or meeting 100%), maintaining an average of 3,640 calls per week, and achieving those goals at 102 to 120%. Each central recruiter consistently met candidate placement goals at 90-100%, while continually maintaining a quality score of 90% and above.Led strategic initiatives with clear deliverables, timelines, and tracking processes, ensuring alignment with organizational goals. Used NPS scores, pulled data from our ATS to fill positions, and helped drive the process change from virtual recruiting to a non- video component.Created quality score card and through coaching and weekly feedback took the team from 2.5 to a 4 out of 5 star. Through the quality improvement and monitoring calls I moved the team from a 14% to a 61% call to submit ratio and reduced wait times and call abandons by over 40%Coordinated daily communication and logistics for hiring events, ensuring a smooth and efficient process.Full Onboarding process and ending assignments as neededDirect Hire Recruiter Team Lead (8/19-10/22)Managed a team of 3 to 12 specialist tracking KPI fill rates such as filling 80-100 sites with up to 500 employees each week for one large clientEvaluated recruiting data with account managers for labor orders and office staff utilizationCreate, coordinate, and manage new reqs for sites as needed through Sales ForceUploading weekly labor orders through SalesforceDirect Hire Recruiter (6/17-8/19)Administered a candidate pipeline/funnel for 12-25 locations hiring up to 500 light industrial workers per week per siteActed as the primary point of contact for filling orders, going to lead launch events for new sites and educating new site leaders on the clients processes, ensuring efficient hiring processEnsured positive candidate experience through details and communication while monitoring the funnel progressProactively communicate successes and challenges with DH Funnel Manager, Site/Launch Leaders, and support teams in weekly meetings such as the need for increase/decrease app to hire ratio differences or a delay in an area of completed contingenciesParticipated in cross-functional teams and projects for strategic improvements, for instance multiple ways to process the funnel more efficiently. Changed hires from the hour start to the half hour start -providing more detailed information for the candidatesTeam Captain during last peak season, assisting with team members with managing their funnels and filling in their orders at riskJob shared as a remote safety team member for the RSA team completing safety incident reports or answering safety related questionsHome Care July 2015- November 2017Served as assisted living/ in home care for two.Captial One Subpoena and Research Team November 2014 May 2015Retrieved and created pdf copies of account activities as requested by the legal team in regards to various accountsBank of America- Platinum Customer Service Rep January 2013 August 2014Personal Banking Representative for global wealth customers in a call center environment; includingdeposit accounts, CDs, credit cards, and referral programs for Merrill Lynch/EdgeSalesCiti, Delaware March 1991 July 2012Public Sector Lockbox- Assistant Supervisor (2005-2012)Effectively managed and assisted with the coordination of the various areas and the associated functions necessary to successfully process the daily work in a timely manner.Managed Mailroom, Batching, Scanning, Dispatch, Mint, ITA, and IRS, departmentsSupervised a staff of 25 employees, educated new employees, coached employees with low productivity/quality, while providing monthly feedbackSupervised the imaging and electronic check processing up to 200,000 applications and paymentsCreated Business Requirement Documents for new vendor contractsSubmitted and implemented Innovation ideas to improve process on a quarterly basisCompleted IT Production Support for information as needed through various stages of the two systemsAssisted UAT with performing test scripts and logging results in the Quality Center and Certificate centerEmbossing- Assistant Supervisor (1997-2004)Managed the entire credit card embossing process. Functioned as an acting supervisor for long term periods. Coordinated the workflow and the day to day management through PCM for the associated staff.Managed the process (up to 75,000 daily) using industry specific machinery and performed minor machine maintenancePerformed quality reviews of completed plastics dailyCompleted various production reports, meter logs and finalized a daily balancing of the vaultPerformed quality reviews for 10 to 15 employeesPayment & Mail Operation- Assistant Supervisor (1991-1997)Managed the workflow for Credit Card Payments and Mail Operations.Managed 20 to 30 employees in the process of credit card paymentsOversaw the security process through Omation machineryBatched and reported daily information for local bank of file transmissions through FDRCompleted daily and monthly statistics reporting on quality and productivitySpecial Skills:Proficient in the followingMS OfficeApplication Tracking Systems and I9 Advantage, Salesforce, Workforce, BullhornAirnet, UPS, Fed Ex Shipping SystemsIBML, ITRANS, Embossing Bell&Howell Inserter, DataMatch, Lundy M20, Aggisar, and OpexFDR transmission and Electronic Check processing through the government website ELVISLEA, Ring Central, and Cloud CallEducation:University of Delaware 1990-1991, Business Major |
