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Candidate's Name - PorterTel. PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE:Forrest Solutions New York, NY Call Center Representative 1/20 7/24Take customer calls and provide accurate, satisfactory answers to their inquiries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the companys new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsHelp to train new employees and inform them about the companys customer management policiesFedCap Group New York, NYAdministrative Assistant 11/19-4/20Maintained participant contact to ensure document submission and program successAssisted Career Services Team with arranging participant supportive servicesResponsible for reviewing the files.Maintained the data in Excel and spreadsheet.General office duties, including but not limited to faxing, scanning, copying and filingCollected documentation and provided receipt of submission as requiredUrban Upbound/Workforce1 Program LIC, NYAccount Manager 2/16- 6/17Researched and developed industry knowledge in key occupations in order to ensure effective matching of candidate to available job ordersResponsible for maintaining the files and documents from the concerned department.Facilitated recruitment sessions for each open job order dailyProvided motivational interviewing techniques and mock interviews for all qualified candidatesScreened and matched job applicants based on qualifications and requirements discussed with employer and hiring managerConducted employment assessments to determine candidates job readiness levelFollowed up with participants regarding job interviews and employment statusArmand Corporation New York, NYAdministrative Assistant 10/14- 1/16Assisted in effectively planning, scheduling and evaluating project milestonePerformed data entry and maintained the database.Responsible for maintaining files, reviewing them.Supervised and managed the work of others.Responded to customer on matters pertaining to logistics policies, plans, and objectivesAssisted with project implementation and project closureResponsible for the review of contract documents and shop drawingsEDUCATION:LaGuardia Community College Human Services Expected Graduation Date: 2026 |
