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Click here or scroll down to respond to this candidateIvette FranquiCustomer ServicePHONE NUMBER AVAILABLEEMAIL AVAILABLEPort Orange, Fl Street Address
OVERVIEWExperienced customer service representative, looking to obtain a remote call center position where I may display my excellent customer service and people skills EXPERIENCE LightHouse Works 05/2022-present Case manager To effectively take applications, research cases, verify and communicate what is needed for approval of benefits. Find and locate methods for assistance.United Healthcare 06/2021 - 12/2021 Customer service To offer assistance to all callers new or existing in creating an account or questions in regards to accounts or benefits. Locate and find medical services or providers within a certain distance of the caller to obtain possible medical service.Food And DrugAdministration01/2012 - 12/2020 Team manager Take after hour emergency supervisor calls, in regards to side effects, recalls, complaints, emergency investigational drugs, suicide, meat products etc. Audits, training, schedules, monitor calls, coaching, hiring etc. EDUCATION Keiser University2022 - 2023 Associates in Nursing Completed prerequisites towards Associates in Nursing. State Of Florida2023 - 2023 American Association of Notaries Mobile Notary PublicSKILLS Customer service / Communication / Problem solving |
