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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER PROFILE & SKILLS9 plus years experience in the Caller Center IndustryTiers One and Two CSR rolesHelp Desk SupportHighly developed research, writing and analytical skillsKnowledgeable with Teams, Outlook, Zoom.Founding /Starting Multi level Business StructureCSR (Customer Service Representative)10-year Customer Service/ Sales experienceSelf- motivated with the ability to lead and work well within a team setting.Health care system Knowledge (Epic, Foundations, Hp Chats).Remote work experience (4 years of remote work experience).Training SupportTraining curriculum developmentFinancial ProcessingCommunication and Application skills included Microsoft Office Suite, Microsoft Word, Excel, Power Point Experience.Self- motivated with the ability to lead and work well within a team setting.Business DevelopmentScheduling Multiple TeamsAbility to understand company policies, products, and services.Proficiency with computer specifically CRM software and strong typing skillsTime management skillsDecision making skillsAbility to Adapt to frequent changesEXPERIENCEEvolent10/2023- CurrentOutbound CSR RepresentativeInbound CSR RepresentativeConducting and collecting live member feedback for company reporting.Assisting members with account maintenance, processing payments, claims and other account management.WPS (Contract)2/2023- 10/2023CSR/ Claims RepresentativeKaiser Permanente (Contract)Tier one/ two Member Service Agent09/2021 to currentAssisting members with account maintenance, processing payments, claims and other account management.Music and ArtsVerification SpecialistCall Center)10/2018-04/2021Verifying and processing customer orders. Processing and updated company credit card payments. Converting customer charge backs to digital files. Allocating companies mail in payments.Furniture consultantWolf Furniture - Frederick, MDAugust 2018 to December 2018Selling furniture, upkeep of customer orders, custom designs.NAV Agent (Call Center)Citi Bank - Frederick, MDMarch 2014 to December 2017Approved lines of credit for under 20,000, detected fraud on accounts, edited and verified account information, provided customer service to new and existing customer service. Also completing dailyQue work and operating 2 screens and multiple phone lines and programs at the same time.SupervisorCVS Health - Frederick, MDMarch 2012 to December 2017Running daily operations of the front store and pharmacy, setting and coordinating daily task and goals for employees, seeing through floor plans and other visuals throughout the store, confirming and making daily deposits, also opening and closing store, traveling to multiple locations to assists with their operationsEDUCATION2012- TBD2009-2011Hood College B.A. in Integrated Marketing and CommunicationsSouth Hagerstown High School |
