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Click here or scroll down to respond to this candidatecobbcandace50@Candace gmail.com St. Joseph, Cobb MI PHONE NUMBER AVAILABLEWORK HISTORYReturns Specialist at Whirlpool Corp.Street Address /2010 - 01/2013 (3 years)Candidate's Name
Calm and Professional Under PressureVerbal and Written CommunicationCustomer Data ConfidentialityCall DocumentationData Entry and MaintenanceOrder and Refund ProcessingUpselling Products and ServicesEnhanced productivity and customer service levels by anticipating needs and deliveringoutstanding support.Promoted high customer satisfaction by resolving problems with knowledgeable andfriendly service.Increased customer satisfaction ratings Number by effectively answering questions,suggesting effective solutions and resolving issues quickly. Received return requests 24 7 via fax from Lowes, had to verify if unit was withinguidelines for the return if so process return if not then a denial is done and thepaperwork has to be updated and faxed back.Took inbound phone requests for damage returns process the claim if within guidelinesif not within guidelines process denial and issue the associate from Lowes the returnauthorization number if approved or deny request if not approved. National Accounts Specialist at Whirlpool Corporation World Headquarters 10/2007 - 05/2010 (3 years)One point of contact for trade partners Menards, Ikea, and Aaron s Rental. Resolved all questions or concerns regarding sales and service in a timely manner.Cultivated strong professional relationships with trade partners Menards, Ikea, andAaron s rental to drive long term business development. Traveled twice yearly to Menards for their Trade Shows, I would be responsible forsetting up and tear down of the booth s reserved. I also had 1 day of introducingwhatever product I was given.,Total Legendary Care Consultant at Whirlpool05/2005 - 10/2007 (2 years)Delivered fast, friendly and knowledgeable service for routine questions and servicecomplaints.Interacted with customers to provide and process information in response to inquiries,concerns and requests about services and products. De escalated customer issues with proven conflict mediation and problem solvingabilities.Kept customer and system account information accurate and current to support timelyresolutions for concerns.Promptly responded to customer inquiries and resolved complaints to promote loyalty.Maintained high satisfaction score by consistently resolving first call issues. Delivered customer support to high call load each shift. Researched resolutions, contacted necessary departments and responded to customerby phone, mail or fax as follow up.Educated customers where applicable to alleviate need for future contact. Built sustainable relationships and trust with customer accounts through open andinteractive communication.Followed up on emailed or web submitted customer inquiries within standardresponse times.Recommended potential products or services after analyzing customer needs.Supported customers to maintain positive relationships throughout and followingsales processes.Provided feedback on customer service efficiency to deliver better support options.Evaluated and identified opportunities to drive process improvements that positivelyimpacted customer experience.Promoted product offerings to drive growth and exceed benchmarks. Audited customer account information to identify issues and develop solutions.Processed customer account changes with proprietary software. Surpassed quality target by working through scripted response plans and applyingpersonal knowledge base to resolve concerns.Documented customer correspondence in CRM to track requests, problems andsolutions.EDUCATIONColoma High SchoolGraduated 1996High School DiplomaUltimate Medical Academy ClearwaterGraduated 2024Associate Degree in Nursing Medical Insurance BilSKILLSdriving, 0 yeardrive manual transmission vehicle, 0 yearcommercial driving regulations, 0 yearcurrent cdl-a, 0 yearbrakes, 0 yearsafe driving techniques, 0 yearperforms routine maintenance, 0 yearsecurity of cargo, 0 yearreport mechanical failure, 0 yeartrailers, 0 yearLANGUAGESEnglish, ModerateSOCIAL NETWORKSFacebook, https://Heather livelyTwitter, https://twitter.com/veronicalmLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experience : 020 yearsI have a security clearance |
