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CUSTOMER-FOCUSED PROFESSIONAL DEDICATED TO SERVICE EXCELLENCEWellsville, NY EMAIL AVAILABLE PHONE NUMBER AVAILABLE PROFESSIONAL SUMMARYResults-driven and compassionate professional with a proven track record in delivering exceptional customer service and fostering positive relationships. Adept at addressing customer needs, resolving concerns, and ensuring satisfaction by providing personalized solutions. Known for strong communication skills, problem-solving abilities, and a commitment to maintaining high standards of service in fast-paced environments. Dedicated to creating positive, people-centered experiences that enhance customer loyalty and drive business success. AREAS OF EXPERTISELeadership Management Phlebotomy Data EntryRecord Keeping Multitasking Time Management Problem SolvingTeam Collaboration Active Listening Attention to Detail Sorting and Filing PROFESSIONAL EXPERIENCELab Assistant, St James Hospital, Hornell, NY 03/2022-10/2024 Collected and processed patient samples, ensuring accurate labeling and preparation to maintain sample integrity and avoid cross-contamination. Performed routine laboratory tests and assisted lab technicians, contributing to timely and accurate patient diagnoses. Maintained lab equipment and monitored supplies, ensuring proper functionality and continuous operation of laboratory processes. Adhered to strict safety protocols and infection control procedures, handling biohazardous materials while maintaining a safe and organized lab environment.Teller, Five Star Bank, Mount Morris, NY 02/2019-08/2019 Processed customer transactions including deposits, withdrawals, and payments, ensuring accuracy and adherence to bank policies. Assisted customers with inquiries about account balances, transfers, and other banking services, providing excellent customer service. Balanced cash drawers daily, maintaining accurate records and resolving discrepancies to ensure efficient operations. Promoted bank products and services, identifying opportunities to cross-sell and meet customer needs, contributing to increased branch sales.Crosby, Cashier & Cook, Bolivar, NY 08/2017-07/2018 Prepared and cooked a variety of menu items, ensuring food was served promptly and met quality standards. Processed customer orders and handled cash transactions efficiently, delivering excellent service while maintaining accuracy at the register. bullet point here.PROFESSIONAL EXPERIENCE CONTINUEDGarden Care Representative, Country Max, Depew, NY 05/2017-07/2017 Cashier, Wal-Mart Supercenter, Olean, NY 09/2016-04/2017 Cashier, Giant Food Mart, Cuba, NY 04/2014-04/2016 EDUCATIONHigh School Regents Diploma, Friendship Central School, Friendship, NY Phlebotomy, BOCES, Olean, NYADDITIONAL TRAINING & CERTIFICATESPhlebotomy/AMCA, BOCES, Olean, NY |