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Click here or scroll down to respond to this candidateCandidate's Name
Miami, FL EMAIL AVAILABLE PHONE NUMBER AVAILABLETo support a management team where my passion for customer satisfaction, in addition to my exceptional administrative skills and the ability to confront and overcome new challenges will be put to use in achieving a smooth operation for the company.Willing to relocate to: in FloridaAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeRemX-Nations Benefits TEMP Miramar, FlSeptember 2024-presentProvide resolution for customers.Serve as single point of contact for customers and build a strong relationship supporting them.Respond to and own consumer inquiries/issues.Provide education and status on previously submitted pre-authorizations or pre-determination requests.Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.Conduct proactive research on assigned member accounts to identify service issues.Administrative AssistantTalk 2 Rep Inc.-Miami Gardens, FLMarch 2015 to February 2018Collaborated with inside Sales Support team to maintain maintenance contracts inCRM DatabaseGenerated 20-25 vendor quotes for customers, while achieving a 5% renewal increase monthlySupported 10-15 sales reps with coordinating meetings, scheduling appointments and maintain client relationshipsFacilitated project and service coordinators with client service request to reduce wait timeTrained a team of 3-5 interns on general office coordination and company policy/operationsConducted research, compile data and prepare report presentations for Partners, directors and sales managersCustomer Service RepresentativeT-Mobile-Fort Lauderdale, FLJune 2014 to February 2015Assisting consumers with billing, service, and sales for wireless services in an inbound call center environmentServing as liaison to other offices or departmentsResearching and resolved issues and problems on a day- to-day basisHandling 150-200 calls per day; achieved sales goals ranging from 25-50kProviding troubleshooting and billing support with mobile devices and system/networkHandling orders, complaints, and other inquiriesPerforming data entry on complete or revised ordersDirecting sales leads to appropriate member of sales teamCoordinating shipments, including pick-ups and deliveries with local shipping companiesProviding administrative and clerical support to departments or individualsAdministrative AssistantPrecision Response Corporation-(PRC)April 2013 to May 2014Oversaw administrative office operations in support of executive leadership staff.Coordinated schedules, conferences, meetings, correspondence, speaking engagements and information with utmost confidentiality.Provided general administrative and clerical support including mailing, scanning, faxing and copying to management maintain electronic and hard copy filing system.Sort and distribute incoming correspondencePreform data entry and scan documents manage calendar for Managing DirectorAssist in resolving any administrative problemsRun company errands to post office and office supply storeAnswer calls from customers regarding their inquiriesPrepare and modify documents including correspondence, reports, drafts, memos and emails schedule and coordinate meetings, appointments and travel arrangements for managersMaintain office supplies for departmentEducationAssociate's Honor Degree in Business ManagementBroward College - Pembroke Pines, FL2016 to 2018Certified in Business Office AdministrationFlorida Career College - Fort Lauderdale, FL 2015 to 2016SkillsPersonal skillsExcellent verbal and written communication skillsDetailed oriented and well-organizedExtremely self-motivatedStrong ability to handle multiple tasks and projectsSolid conflict management skillsAbility to prioritize projects and strong problem solving skillsTechnical skills Proficient in internet research via the world wide web; proficient with Microsoft office programs, including but not limited to:OutlookExcelPowerPointOffice Communicator Able to assure my ideas, and often the ideas of my supervisors, are communicated in a clear and precise way. Keeping lines of communication open to avoid any confusionStrong verbal/written skillsOrganizedTeam PlayerCreativePositive even when under pressureConfidentHelp DeskBusiness DevelopmentAccount ManagementMobile DevicesCalendar ManagementSales SupportSalesforceTelemarketingCRM SoftwareNegotiationProject ManagementInside SalesCold CallingDesktop SupportSales ManagementLanguages Haitian Creole - FluentCertifications and LicensesBusiness SpecialistsDecember 2019 to PresentBusiness OperationsDecember 2019 to PresentAccounting Technology SpecialistDecember 2019 to Present |
