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Title Operations Manager Customer Service
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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Operational Management, leadership, customer service, coaching Sauk Village, IL

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Candidate's Name
Street Address  W 111th StChicago, Il Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a position where I have the opportunity to play a direct role in the unlimited growth and success of a solid organization.EducationBachelor of Science in Information Technology Management May 2002Marquette University Milwaukee, WIEmploymentTechnical Production Manager October 2021  October 2023Carmax Tinley Park, ILControls the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehiclesAchieves daily and weekly production targets in mechanical work zoneMaintains Tech billed hours per CQI/VQI at or below CarMax standardsOversees the Big Approval Process for mechanical inspection and manages vehicle priority through the use of the ERO systemPartners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicksPerforms all Asset Protection and EH&S responsibilities expected in the roleManages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance managementContinually develops functional knowledgeOperations Manager June 2017- May 2021 Heartland Facilities Chicago, ILCommunicate job expectations; planning, monitoring, appraising, and reviewing job contributionsExcellent Customer Service SkillsMaintain safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulationsEstablish base pricing and working relationships with all 3rd party vendors and follow up with vendors to ensure work is done to satisfactionPerform on site inspections and oversight of large jobs nationwideCoordinate and complete commercial site remodeling, rebuild, and teardown of sites to required specifications.Operations Manager October 2014- May 2017Servpro of Mt. Prospect Mt. Prospect, ILCommunicate job expectations; planning, monitoring, appraising, and reviewing job contributionsMaintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulationsEstablish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agenciesCertified expert with fire, flood and mold mitigationJob surveying, estimating, pricing and billingExcellent Customer Service SkillsProject Manager October 2013September 2014OKeefe Builders Chicago, ILStudies specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.Shapes or cuts materials to specified measurements, using hand tools, machines, or power tools.Follows established safety rules, regulations, and maintaining a safe and clean environmentImplementation Specialist/Application Consultant October 2004July 2013Command Alkon Incorporated Woodridge, ILInstall, configure and system test softwarePerform data analysis and implementationResponsible for entire customer relationship including expectations of software development, satisfaction, and implementation of the software. Form business plan with upper management to implement software usage with all end usersPerform on site training internationally with all end users of software.Assistant Branch Manager January 2003September 2004Enterprise Rent-a-Car Company Chicago, ILAssists manager in efforts to reach profit, performance, and customer service goals.Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.Coordinates communication with branch staff.Electronics Technician August 2002January 2003Quality Installation Services, Inc. Chicago, ILSet up electronic systems and devicesMonitor and report on project progressTest system functionality and analyze dataRepair malfunctions in circuitry and other system structuresRemodeling Contractor April 2001September 2001Low Voltage Systems, Inc. Chicago, ILStudies specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.Shapes or cuts materials to specified measurements, using hand tools, machines, or power saws.Follows established safety rules, regulations, and maintaining a safe and clean environmentComputer SkillsWindows 95-2008, XP/10/11Microsoft Office, SQLDB ExplorerChange PointClarifyVPN NetworksCitrixHelpdeskWork Day

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