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Click here or scroll down to respond to this candidateCandidate's Name , MPA, PMP, SAFe 6.0 SPCBayside, Wisconsin EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedIn ProfileCAREER PROFILEVeteran Scrum Master with over 20 years experience building the connection between business and technology -organizations across various industries to achieve desired goals on time. Expert in Agile methodologies, with a deep understanding of Agile principles, frameworks (SAFe, Scrum, Kanban), and hybrid approaches. Proven success as a Scrum Master, Agile Coach, and Release Train Engineer, leading cross-functional teams to improve project efficiency, expedite delivery timelines, and enhance collaboration. Adept at aligning business and IT strategies to drive growth, streamline processes, and manage organizational change. Strong background in cloud services, data analytics, and lifecycle management, with a record of delivering complex, high-impact projects in both government and private sectors.CORE COMPETENCIESAgile Leadership: Experienced Scrum Master and SAFe 6.0 Product Consultant, with a strong background in organizing, training, leading and mentoring teams.Project Management Methodologies: Proficient in Waterfall, Agile and Hybrid methodologies to plan, design, build test and deliver business and technology solutions Cloud, On Premise and Hybrid (PMP, Prince 2, SAFe, ITIL)Software and Business Project Management Platform Proficiency: Expertise in Atlassian products (JIRA, Confluence), Service Now, Microsoft Office Suite, SharePoint Microsoft Project and Planview, Azure Dev OPS (ADO).Data Analytics: Strong analytical skills in data visualization and analytics, with experience with Microsoft Power BI, QLIK, SAP Business Objects and Tableau.Cloud and Big Data: Experience with cloud services AWS and Azure, data lake solutions, data governance & content management systems.Process Improvement and Change Management: Skilled in process engineering and service delivery management, utilizing the Prosci ADKAR framework for change management.Government Specific: Experienced and knowledgeable in Federal Risk Management Framework, Contract/Acquisition, regulatory affairs and financial managementEXPERIENCEUS Department of Commerce- Azure Data Warehouse Project (Via Rexleigh LLC) August 2024 to October 2024Short term contract 2 months. Focused as a coach on agile fundamentals for an Azure Data Warehouse initiative. Resulted in ability to complete transition within timeline.Coached lead and junior functional analyst on Scrum methodology and application to their current SDLC. Facilitated the writing of user stories, estimating of stories, and roles within ceremonies. Resulted in a delivery predictability rates of delivery of 95% per sprintCompleted the development of three sprints of work to ensure data warehouse functional work was achievable.US Defense Logistics Agency - Enterprise Contract Writing Module Program (CACI, Inc) July 2023 to August 2024Agile Coach and Scum MasterContract position for 14 months. Agile coach for a multi-vendor, cross-functional program to implement the SAFe 6.0 Framework across the Defense Logistics Agency (DLA) and 19 4th Estate Agencies, driving collaboration and alignment. Executed 4 PI Planning events, along with all scrum ceremonies for 4 pods. Resulted in release predictability of 95%Scrum master for three teams planned and executed all scrum ceremonies. Resulted in a velocity improvement for each team to be within a 90% tolerance level sprint over sprint, while maintaining a story delivery predictability rate of 90%.Implemented an improved communication model for managing and resolving risk and issues reducing need for formal meetings to once per iteration.Planned iteration workflow and release readiness with Product Owners meet Planning increment readiness with 85% of work definition at time of eventFacilitated the teams performance improvement with coaching on grooming techniques to achieve an MVP in under three months, including the design and configuration of Agile tools (JIRA Software and Service Manager) to enhance operational efficiency and provide full administrative access to suppliers.Coordinated with other scrum masters, product owners and architects on dependency management. Resulted in a 75% reduction in defectsDelivered SAFe 6.0 training to 45+ IPPSA key labor resources, achieving a 100% certification pass rate and ensuring full compliance with contract requirementsUS Department of State Passport Renewal Program (via CompQSoft, Inc) April 2023 to July 2023Master Scrum Master and SAFe Agile Transformation CoachContract position for 3 months to serve as an interim Release Train Engineer and Agile coach for the a government implementation of a Salesforce Solution, across three Large Solution Trains, supporting over 450 resources. Additionally, led continuous improvement initiatives to enhance agile processes across the organizationImplemented the program metrics effort from team level to Executive Level & Task Order Contract reports from waterfall to Agile alignment. Resulted in a recovery of over 400 FTE hours and 35% improved accuracy each month from data capture to report delivery to executives added approximately $40,000 per month to program profitabilityRefined the ART alignment of resources to meet the standards of agile teams increasing productivity of teams from average story delivery time of 18 days to 10 daysFacilitated user stories with development teams to discuss during weekly product backlog (PBL) refinement meetings in which we used the Fibonacci numbering sequence (for example, PHONE NUMBER AVAILABLE to accurately size and estimate the user stories for the upcoming sprint(s)Refined the ART alignment of resources to meet the standards of agile teams increasing productivity of teams from average story delivery time of 18 days to 10 daysABC Supply Company Financial System OnBase program (Via BlueStone LLC) October 2022 to March 2023Senior Agile Project ManagerContract position for 6 months to server as an Agile Coach to provide transformation services to the financial business process teams as part of their Agility program leveraging an OnBase solution to enable business process improvements for the financial organization.Improved team velocity by 30% within the first 8 weeks by identifying and eliminating barriers and focusing on continuous improvement.Focused on the transformation of the Accounts Receivable and Accounts Payable Development and business group to adopt Agile methods related to the migration from a Legacy based application to an ERP Cloud based solution. Affected over one thousand wholesale locations and two service centers in North AmericaFacilitated the transition of six cross-functional teams, including multiple vendors, business stakeholders, and IT resources, into formal Agile practices, serving as Scrum Master and driving the adoption of agile methodologiesMentored product owners on backlog refinement, leading to a 20% reduction in lead time and an increase of on-time delivery rates from 65% to 85% within 2 monthsUS DoD- Department of Navy NEMMS Program (via CACI) October 2020- September 2022Master Scrum Master/Agile Transformation CoachServed in a role to support the transition of the Naval Maintenance Software platforms from legacy coded applications to a modern architected and Commercial off the shelf solutions using Agile frameworks. Cobol based applications shifting to SAP Financials, Peoplesoft and SAP Business Objects and Qlik. Served multiple roles during contract. Master Scrum Master for Financial, Personnel, business reporting groups - new development and maintenance and operations. Introduced and executed the sprint ceremonies of Daily Stand ups, Scrum, PO, Architecture Syncs, Grooming sessions, Demos and Retrospectives (including PI planning and execution). Agile Coach and facilitator to PO and Scrum Masters to improve adoption of new agile frameworks focused With SAFe Practice Consulting certification, with duties expanded to serve as a lead on the transformation effort to the SAFe Framework.Supported the cross integration of the operations and Development teams to improve collaboration as one team.Led the business intelligence application consolidation effort for 11 Naval maintenance facilities across the globe to a centralized structure in 13 months using SAP business objects.Implemented lean agile metrics and reporting to guide the teams and organization toward continues improvement. Applied the OKR approach to align delivery to team capabilities.Served as Scrum Master for Financial (SAP) and, Business Intelligence (SAP Business Object & QLIK) refactor and migration to the cloud effortsLed two cross functional Kanban teams to implement Service Now Agile modules. Resulted in team and leadership productivity improvement of 40% within 60 days of implementationDirect Supply -- Business and Technology Integration Services February 2017 October 2020Senior Agile Coach and Scrum MasterHired to support the Director of Data Science transition from a Business Reporting team to a Business Intelligence and Data Science organizational group based on an Agile framework. Transition was completed within the first year resulting in a 100% shift of reporting capabilities to business units and redirection of work toward data driven intelligence and machine learning using AWS platform and tools. During the third year a decision was made to decentralize the team into the business units. Served as an agile coach to senior information technology management team on the decentralization effort of the Data Science business group into 4 core business units.Led agile scrum teams for all ceremonies on migration of applications to AWS Cloud. By introducing the use of OKR approach, the leadership among the four business units recognized a 15% in revenue growth over their original targets within 3 monthsIntroduced the FLEX Framework, a derivative of SAFe, enabling the data science business unit to improve speed to market solutions by 50% with improved workflows and deployment capabilities leveraging the AWS Cloud ServicesServed as scrum master shifted team from waterfall to scrum methodology for a supply chain freight effort. Resulted in delivery of MVP feature within in 45 days capturing over $2M in new revenue Established an Agile demand management intake process to improve the timing of service requests by the business for analytic and data modelling services, significantly decreasing the time from intake to delivery. Resulted in the request queue response timing from 5 days to 2 hours and an 80% increase in workflow efficiencyJohnson Controls (JCI) - Building & Systems Controls Business Unit, Data Management Group June 2014 February 2017Senior Flawless Execution Manager (Global)Direct report to the Director of Data Management and Digital Architecture to foster continuous process improvement and delivery excellence. Secondary reporting relationship to the Director of Flawless Execution for IT Building Efficiency to build strategic roadmap to transition to an Agile delivery organization; and establish a Community of Practice.Scrum Master assigned and completed a transition effort Clarity to Jira for workflow management, reporting and communications. Completed the implementation within 45 days including back end hosting transitioned to the Global IT Support teamMaster Scrum Master accountable to Director of Data Science focused on the implementation of a Cloud based Data Lake platform based on Hadoop and data governance using Talend systems.Partnered with senior leaders to implement the SAFe Framework in the Building Efficiency organization across North America, executing selection and implementation of a PPM solution using DAPTIV and JIRA. Adopted by over 5000 usersTransformed the Agile work reporting from word and excel based formats to the Atlassian product suite to improve cross-directional communication channels. Reducing administrative resource needs by 50% and improved program performance by 65% with updated metrics and tools. Optimized the Data Lake and Business Intelligence business unit structure for 150 resources to enable the adoption of the SAFe Framework with the existing SDLC. Resulted in performance improvement of 35% with a delivery of feature increase of 60% over previous structure. Transformed program and project communications by introducing agile ceremonies reducing rework due to communication gaps by 80% and fostered an open culture of open communicationsFacilitated team and scrum of scrums for Product Owners, Scrum Masters and Development leaders. Resulted in reducing software dependency related delays to release by 75%.BMO Harris, Inc (via Syslogic, LLC) April 2012 June 2014Senior Project Manager (Transition from Traditional to Agile)Contract for 14-month effort. Responsible for the delivery of advanced project management services for a bank merger. Services included the support to enable the transition of project-based work from traditional to a hybrid agile framework. In addition, solution design and business analysis skills were utilized to continue to drive client efficiency in projects. R Served as scrum master for the deposit core solutions team during merger of M&I Bank and BMO Harris. Resulted in meeting all objectives with 100% risk and issue mitigationLed the integration of two instances of the FIS payment processing applications into one instance. Resulted in the successful integration of a commercial and personal banking workflows from concept to implementation within 9 months. Implemented an improved workflow by increasing processing capacity by 27%, reducing processing errors to five sigma level Negotiated as the Master Scrum Master the decommissioning of over five hundred obsolete applications resulting in a saving of $7 million dollars in unnecessary fees.Championed as a Master Scrum Master a modern content management solution using EMC Info Archive, allowing PeopleSoft ERP retirement saving over $35 million in contract fees Coordinated cross-functional corporate analytics team consisting of developers, analysts, and engineers, for a business intelligent analytics program leading to an on-time completion rate of 95%FIS Global Corporation Business Consulting and Professional Services group July 2004 April 2012Project Manager / Agile CoachServed as a Project Manager and Agile Scrum Master for professional services team responsible for the delivery of integration services to Core Banking clients. Led efforts for software design, business process reengineering projects, throughout an entire project life cycle, for multiple industries and business functions related to banking solutions provided by FIS. Served as a bridge between deep subject matter experts in multiple disciplines by deploying consulting skills to achieve overall goals. Transformed the Agile environment by coaching team members, resulting in a 35% improvement in the predictability of team velocity Championed the adoption of Agile methodologies with the Program Management office. Resulted in a 90% adherence to scrum and kanban guidelines within four months across the organization of over 1400 resources within North America Facilitated regular Scrum ceremonies including iteration planning, stand-ups, highlights and retrospectivesScrum master for transformation of a legacy Cobol document composition system to a modern Java based solution. Resulted in document production and maintenance cost reduction of 60% for client. Able to replicate the effort across the FIS client base.Additional Experience:Marquette University Graduate School - School of Business 2 yearsAdjunct FacultyService SummaryRecruited to deliver a graduate level course on project management to MBA students as a capstone course. Student population represented companies such as Northwestern Mutual, FIS, BAIRD, JCI, and Harley Davidson. Curriculum focused on understanding and applying PMI standards to manage and deliver a beneficial project with their respective companies to be completed within 6 months. All projects were based on Agile frameworks and the use of Microsoft Project. Resulted in 100% of projects completed and moved into an operation and maintenance status. Student rating of the course rating was 4.7/ 5.0.Preparation of Project Management curriculum for use with Graduate level programDelivered course lectures and facilitated projects among students as part of the programServed as mentor to students to further their workplace project initiativesAnderson Worldwide - Arthur Anderson Business Consulting and Accenture 3 years Service SummaryConsulting services related to business process improvement, change management and technology integration. Primary efforts were focused on working with small to medium businesses ($5 Million to $75 million) looking to implement improvement projects to reach their strategic goals. Client projects included delivery of enabling change for financial and supply chain ERP solutions - JD Edwards, Oracle, and SAP. Leveraging proprietary methodologies and tools, achieved an average customer satisfaction rate of 4.5/5 for readiness adoption.Focused on Change Enablement Consulting, collaborating with Supply Chain practice teams to solve complex business and technology challenges, delivering solutions through Anderson Worldwide.At Arthur Andersen, developed and scaled a change management practice, growing it from $50,000 to $2 million in 18 months, focused on technology transformation projects within the JD Edwards, SAP, ERP groups. Clients included, Ford Motor Company, Lands, SC Johnson, North Dakota Utilities, and Alfa Laval manufacturing.At Accenture, led internal projects to drive quality management efficiency and adoption of process and technology platform changes across the United States. Resulted in the delivery of tax processing program, decreasing service times by 65% from pre implementation workflows.Federal Emergency Management Agency Chicago Region V 3 yearsTechnical Hazards Program Specialist) GS-12Service SummaryA regulatory lead for the Radiological Emergency Preparedness Program. Provided regulatory reviews of emergency response programs for Nuclear Utilities, State and local governments. Conducted annual live exercises to demonstrate the ability to execute the plans as defined. Managed all phases of the project (Initiating, Planning, Execution, Monitoring and Control to closure). Required coordination and leadership with multi-discipline experts in the areas of public safety, nuclear engineering, information technology and political jurisdictions. Secondary role involved serving as an advisor to the stakeholders on leveraging of new technologies to improve their response capabilities. As a result of improving REP teamwork efficiency by 65% and transitioning from a paper to software-based workflow, I was assigned to the National Reinvention Team for the Radiological Response Program.Provided solution-based consulting to design and implement complex emergency response programs for utilities and local governments. Led the identification of technology-driven business intelligence solutions, utilizing GIS systems to support timely emergency management decisions. These efforts resulted in a $250,000 cost reduction in emergency response exercises for Region V, a 50% reduction in planning time, and a reduction in time to deliver final reports to the NRC and Utilities from 13 months to 90 days.As a direct result of leading improvements in Region V, served on the National Emergency Response Team (ERT) and contributed to the process improvement and re-engineering of the Radiological Emergency Response program at a national level.Relevant Professional Presentations and PublicationsFIS Published white paper: The PMO ContinuumAuthored Presentations:oChange Management in the Senior Living Industry for Facilities ManagementoPMO: How to establish a long-lasting entity in your organization regardless of sizeoPMO: Effectively Managing your Project PortfoliooJustifying IT projects to Senior Management at your BankoCase Study: M&I Bank overcoming organizational and technical hurdles for statementsMILITARY & VOLUNTEER EXPERIENCEUnited States Coast Guard Auxiliary (0-5)Retired: Commander Division 43 US Coast Guard 9th Western Region 2008 to 2023Designed and implemented operational processes related to automation of business workflow and communication with technology enablers resulted in 50% increase in participation by membership translates to over 4000 additional volunteer hours (Value to US Coast Guard $400,000 per yearU.S. Army, Specialist (E-4)United States Army Reserves, Honorable DischargeCERTIFICATIONSProject Management Professional (PMP) #417531Enterprise Content Management Specialist (ECMS), Association for Information and Image Management (AIIM)Scaled Agile Framework for Software Engineering (SAFe) 6.0 Certified ConsultantEDUCATIONSouthern Illinois University - Carbondale, IL 1993-1995Masters in Public Administration (M.P.A), Quality ManagementUniversity of Wisconsin Milwaukee 1987-1991Bachelor of Arts in GeographyReferences:Theresa BetancourtPresidentRappahannock, LLCPHONE NUMBER AVAILABLEDavid OelschlagerProject ManagerHyatt, IncPHONE NUMBER AVAILABLE/pre> |
