| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Beaverton, OROBJECTIVEEager to secure a dynamic new role, leveraging extensive expertise in systems administration and customer support to drive innovation and efficiency. Brings a proven track record of managing complex projects and providing exceptional user experiences, aiming to contribute to and grow with a forward-thinking organization.WORK EXPERIENCEW.O.D. Hillsboro, ORRetail Salesperson (part-time) Aug 2024 - Present Assist customers in locating and selecting merchandise, provide product knowledge to facilitate informed purchasing decisions, manage transactions using the point-of-sale system, and ensure a clean and welcoming store environment at W.O.D. as a part-time Retail Salesperson.Personal Project Durham, NCArchiving and Liquidations (Sabbatical) Nov 2022 - Mar 2024 Conducted comprehensive research on a broad range of items, determining their historical importance and ensuring the strategic distribution of valuable assets to suitable entities. Collaborated with multiple vendors and institutions to manage the donation and sale of items, leveraging market analysis to establish effective pricing strategies. Implemented specialized preservation methods for sensitive materials, including documents and artifacts, while creating digital archives to enhance organization and accessibility.Seattle Technology Group Pittsboro, NCCustomer Success Agent I/II Oct 2017 - Nov 2022 Acted as the primary contact for application support, resolving 90% of customer inquiries independently via phone, email, and FreshDesk support portal. Maintained up-to-date product knowledge, including feature updates, bug fixes, and customizations, and worked collaboratively with product teams to troubleshoot technical issues. Managed hosted customer SQL databases, assisted with client-side database management, and created both standardized and custom reports using Crystal Reports and Telerik Report Designer. Facilitated smooth product transitions by providing targeted support and training, generating comprehensive documentation, authoring knowledge base articles, and managing a client-focused quarterly newsletter.Private Owners Pittsboro, NCProject Manager, Hilltop Music Lounge (Renovation) Mar 2017 - Sep 2017 Facilitated communication with municipal officials and coordinated initial phases of a commercial property renovation, ensuring compliance during exploratory and permitting stages. Oversaw collaboration between contractors, architects, and civil engineers to establish work plans and secure quotes, enhancing the project's implementation phase through efficient transfer of research and correspondence to the tenant. Acumen Physician Solutions (Contract) Raleigh, NCApplications Systems Analyst Jan 2017 - Apr 2017 Administered systems support for both non-production and production servers, including on-call and after-hours maintenance tasks. Managed the migration of 200 users from an obsolete domain, ensuring the seamless transition of accounts, file shares, and Virtual Machines; configured a 12TB RAID-6 Network Attached Storage unit, enhancing storage capabilities and user access. Hewlett-Packard Enterprise (Contract) Raleigh, NCDeployment Engineer Sep 2016 - Jan 2017 Integrated security solutions across various technical environments, ensuring successful adoption within the Department of Homeland Security's CDM project. Installed and configured a suite of tools such as HP uCMDB, McAfee ePO, and Tenable Security Center, contributing to the development of an offline troubleshooting modeling lab. Improved project efficiency by evaluating and submitting Requests for Change for deliverable documentation, culminating in the successful deployment at the HUD Office of Inspector General.IXL Learning, Inc Raleigh, NCSenior Technical Support Analyst and Team Lead Jul 2015 - Sep 2016 Delivered prompt and proficient technical support, successfully handling a high volume of inquiries to facilitate seamless account operations. Managed a team of six, focusing on achieving service-level goals and improving customer satisfaction by fostering improved communication with technical personnel. RTI International Research Triangle Park,NCSystems Administrator II/III Sep 2009 - Dec 2014 Administered Windows Server environments and managed dual corporate datacenters, ensuring the integrity and availability of internal and external data, websites, and databases. Facilitated project development by creating and managing website and database shells for developers, enhancing .NET and ColdFusion applications within IIS6 and IIS7 frameworks. Delivered critical database administration for MSSQL Server 2000 2008, recognized with four 'SPOT' Awards for exceptional performance and contributions exceeding standard operational support.Computer Support Specialist I/Ii/Executive Support Oct 2006 - Sep 2009 Provided hands-on and remote technical support for diverse devices, resulting in enhanced operational efficiency; authored user manuals and knowledgebase articles that significantly decreased Help Desk inquiries. Served as the primary support contact for senior executives and their teams, ensuring prompt and reliable resolution of technical issues. Pomeroy IT Solutions Raleigh, NCComputer/Network Support Technician Sep 2005 - Jul 2006 Implemented a streamlined imaging process for school computer laboratories, substantially reducing time requirements and infrastructure strain, earning recognition for exceptional technical proficiency and problem-solving skills. Managed a high volume of support calls using the HEAT ticketing system, maintaining adherence to Service Level Agreements and providing detailed hardware and network support, including network printer setup and maintenance. Zen ComputerWorks Pittsboro, NCOwner Oct 2003 - Sep 2005 Transformed a consulting business into a full-service operation with a focus on network installation/support, website/graphic design, and process documentation, adapting services to meet customer needs. Managed the overhaul of a 700-page magazine website, coordinating technical resources while strictly adhering to project budgets and timelines, ensuring solutions met customer requirements.IBM Global Services e-Business Webhosting Research Triangle Park, NCTier 3 Systems Administrator Oct 2000 - Oct 2003 Managed technical tasks encompassing user account coordination, security testing, software configuration, and server validation, ensuring adherence to 24/7/365 response time requirements. Developed and implemented automation for Windows 2000 server monitoring and authored comprehensive process documentation in line with internal QA and ISO 9002 standards. EDUCATIONWestern Carolina UniversityMusic Education, Communications, PsychologyCullowhee, NCSKILLSDetail Oriented Self-Starter Dedicated Customer Advocate Proficiency With Microsoft Products and Services Technical Troubleshooting Training Documentation Project Coordination Help Desk Support Communication Creative Problem Solving Vendor Management |
