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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Chicago, IL, Street Address LinkedInEMAIL AVAILABLEACCOUNT MANAGERImproves Processes to Ensure Accuracy and Maximize Growth Highly skilled and Results-oriented Customer Account Manager with 3 years of experience in developing and building customer retention strategies, negotiating contract renewals, and analyzing customer data to identify new opportunities. Proven track record in developing and creating customer execution strategies that drive revenue growth and increase customer satisfaction. Implements strategic problem- solving skills in addition to the meticulous analyzation and interpretation of results, continuously striving for efficiency. Highly motivated and a steadfast self-starter, understanding of the complex network that entails communication and workflow.AREAS OF EXPERTISEAccount Management Leadership Team Management Process Improvement Data Modeling & Mining Report Analysis Project Management Emergency Response Material & Logistics Account Management PROFESSIONAL EXPERIENCESource Alliance Network Chicago, ILAccount Manager 11/2022-10/2024Liaison between Operations and IT for 20+ clients in the medical and home good sectors creating innovative solutions based on complex customer requirements. Supervised a team of six auditors and decreased issue resoltion time by 70%. Spearheaded audit process improvement efforts thus reducing efforts by 60%.Ensured the timely and successful delivery of company solutions according to customer needs and objectives.Communicated the progress of monthly/quarterly initiatives to internal and external stakeholders.Helped maintain strong, long-lasting client relationship.Forecasted and tracked key account metrics including (but not limited to) quarterly audit results and annual spend.Assisted in scoping, vetting, and deploying new software solutions.Perormed weekly freight/parcel audit on for 100k + shipments per week.Collaborated with sales team to identify and grow opportunities.Routinely assessed current internal processes and solutions by working with Director of IT and Director of Product to develop actionable processes to improve. Amer-Trans Logistics Elk Grove Village, ILDirector of Sales 8/202111/2022Driven sales professional with excellent leadership skills that fosters a work friendly environment. Responsible for finding new partners in supply chain and logistics and maintaining current customer base. Well-versed in freight, materials management/inventory, project management, and reverse logistics. Experienced analyst with WMS, TMS, and CRM experience. Solution based professional with a passion for supply chain and logistics and navigating the challenges that directly impact the current state of affairs in the industry.Create, implement, and manage current customer programs. PAGE 2 Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLESource new carriers and warehouses to ensure the partner base experienced regular growth.Negotiate pricing based on scope of works and creating tailor made solutions.Ensure all shipments and customer programs are delivering on-time and special requirements are being met.Manage CRM and provide metrics to leadership.Ensure KPIs are being met on a weekly/monthly/quarterly basis.WMS and database building and management and developing new processes to gain efficiencies. J.P. Morgan Chicago, ILCIB Operations Manager 2/2021 8/2021Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. Ensured overall accuracy and validity of ordering, tracking, and communication of non-merchandise orders to field teams and management, while delivering anticipated and escalated issues to upper management promptly.Managed 50 team members to ensure daily/weekly data input projects were being met.Met one-on-one with team members on a weekly basis to discuss scorecards, areas of strength, and opportunities for improvement.Provided weekly/monthly metrics for leadership.Ensured KPIs were being met on a weekly/monthly/quarterly basis.Managed team member engagement through several outlets including daily team huddles, onsite team functions, and performance recognition.Provided weekly scorecards for 3rd party agencies and submitted the information to leadership for review. Walgreens Boot Alliance Deerfield, ILData Team Manager (Non-Merchandise Supply Chain) 11/2018 12/2020 Provided weekly, monthly, and quarterly metrics on critical data, including vendor confirmed ship dates, number of lines imported (orders and vendor advance ship documents), and progress on new system integrations. Maintained the accuracy and completion of data validation checks, PO checklists, and other data reports. Allocated resources to meet operating plans, including forecasting, hiring, and the reduction of consultant labor based on project demands and knowledge of NMSC requirements, all while overseeing a team of 6-8 personnel. Ensured the ongoing training and development of direct reports. Mentored staff through on-boarding, open communication, training and development opportunities and performance management processes. Built and maintained employee morale and motivation, ensured team was appropriately staffed with required competencies, and fostered a diverse and inclusive workplace. Trained teams and designed training documents on all systems including Deposco, SAP/Ariba, ePro (Oracle), and Protrack (QuickBase).Ensured overall accuracy and validity of ordering, tracking, and communication of non-merchandise orders to field teams and management, while delivering anticipated and escalated issues to upper management promptly.Served as a liaison between several teams (Store Planning, Engineering, Logistics, Repair & Maintenance) on all remodels, new stores, and emergency response executions. Included 10,000+ store touches per year.Developed process changes to gain efficiencies in data validations that reduced potential ordering, delivery, and execution issues downstream by 15%, which impacted several teams and improved on-time executions.Managed the importation of 2 million plus lines of data each year and provided targeted reports to all stakeholders, providing real-time data of ordering and accurate arrival.Managed the implementation of new Cloud-based warehouse management system to replace antiquated internal databases, reducing import times by 400-500%.Received Walgreens Impact Award Winner for efforts supporting Hurricane Maria Hurricane store rebuilds. PAGE 2 Candidate's Name 312.502.5346 EMAIL AVAILABLE Team Lead Data Analyst (Non-Merchandise Supply Chain) 01/2013 11/2018 Fulfilled the completion of critical data validations and reported all risks to necessary teams and management, while managing the ordering of all project and new store remodel materials. Represented the NMSC on multiple program level calls, sharing deliverables and action items broader NMSC teams. Confirmed vendor ship dates, the importation of advanced ship notices, and reporting any potentially late materials. Worked with Walgreens Expense Team to ensure all WIC (Walgreens replenishment items) and non-WIC were ordered for all stores/remodel projects.Developed dashboards which highlighted the status on data metrics for all projects, allowing easy access for conflict resolution, order confirmation, and enabling vendor last minute changes.Defined, documented, and implemented best practices for all data validations and processes to improve effectiveness for all Data Team tasks.Collaborated with IT to ensure all Non-merchandise Supply Chain business needs were met during the implementation of all new systems (Deposco, SAP/Ariba, and BIM360). EDUCATIONBachelor of Science (BS), Computer Science, Harold Washington College/University of Illinois at Chicago, Chicago, IL, (Projected completion date: 2025)TECHNICAL SKILLSMicrosoft: Office, Access, PowerBI, PowerPoint, Visio VBA, Teams, Jira, SaaS, Salesforce, Freshsales, SAP/Ariba, Deposco, QuickBooks, Tableu |
