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Title Customer Service Entry Level
Target Location US-IA-Des Moines
Email Available with paid plan
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Candidate's Name
Des Moines, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceEntry level Air Craft MechanicVertical Vision Flight Academy-Des Moines, IAJune 2023 to October 2024Repair and Maintain Aircraft, per FAA guidelines under acting A/P-IA Senior Master Diesel TechnicianFICM Repair-Cumming, IAOctober 2020 to March 2023 Diagnosed and resolved complex mechanical issues in diesel vehicles, utilizing advanced diagnostic tools and equipment Conducted thorough inspections of diesel systems to identify potential problems and prevent breakdowns Rebuilt and replaced engine components such as pistons, valves, and bearings to restore functionality, rebuilt of high performance engines, building complex turbo systems. Provided excellent customer service by explaining repair procedures clearly and addressing any concerns or questions Collaborated with manufacturers' representatives for technical support during complex repairs Tool SpecialistMatco Tools-Des Moines, IAOctober 2016 to September 2018I owned and operated a Matco Tool Franchise. In this position I learned a lot about myself. I experienced what it was like to create my own customer base with "Door to Door" sales at local Des Moines shops. I created a pleasant buying experience for my customers, with no sales push. Just got them what they needed and would recommend any deals that I had put together to make a task easier. My annual sales gross where about 500k with a 35% profit margin. I built my customer base to about 400 weekly customers.Senior Automotive TechnicianClemons Chevrolet-Marshalltown, IAJune 2012 to October 2016As Senior Master Technician, my role was to effectively diagnose, repair and verify repair of every make and model vehicle that was dispatched to me. Also in this job position I was the only Senior Diesel Technician as well.Assistant ManagerCarroll Auto Wrecking-Des Moines, IAMay 2003 to May 2011 Assisted in the management of daily operations, ensuring smooth and efficient workflow Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operationsEducationA.A.S. in Automotive TechnologyDMACC - Ankeny, IAAugust 2000 to May 2002Skills Automotive Diagnostics Mechanical Engineering Automotive Repair Customer service Management Auto service management Automotive service Communication skills Electrical systems Supervising experience Teaching Dealership experience Mechanical knowledge Sales Leadership Service technician experience Auto estimating Team management Landscaping Maintenance Plant identification Analysis skills Diesel Engine Repair Maintenance management English Suspension Oil changeCertifications and LicensesDriver's License

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