Candidate Information Title Customer Service Social Media Target Location US-GA-Lithonia Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Social Media Atlanta, GA Social Media Customer Service Douglasville, GA Customer Service Social Media Duluth, GA Social Media Customer Service Austell, GA Customer Service Social Media Atlanta, GA Social Media Customer Service Atlanta, GA Customer Service Social Media Snellville, GA

SESEMENSAHEMAIL AVAILABLEPHONE NUMBER AVAILABLELithonia, GA Street Address
SUMMARYHighly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLSExcellent communication skillsExcellent independent workerGreat interpersonal skillsGood listening skillsGood phone skillsGood writing skillsExcellent customer service skillsGood problem solving skillsGood decision making skillsComputer literate (Microsoft Word / Outlook/ PowerPoint/Zendesk/ Salesforce/Ujet/Slack/ Teams/ Ultipro/Workday)Bilingual: English and FrenchExcellent troubleshooting skillsDedicatedCompassionateMedical TerminologyHIPAA CertifiedWORK EXPERIENCEBILINGUAL CARE AGENT ( ENGLISH -FRENCH) 04/2021 to CurrentINSTACARTPartner with shopper expansion team to complete a shopper outreach project for the Quebec expansion launchAbility to communicate effectively with the caller on the phone, through email or chat to acquire pertinent informationPartner with the social media team to assist with french translation in order to meet service level goalProviding coaching to a bilingual team of high-performing support Team MembersAnalized interaction to identify potential process gaps or improvementHandle multi channels in multiple languages in a fast past environmentAbility to quickly identify and resolve for shoppers/customers inquiriesProvide positive, fast, and complete support resolutions to users via various access channelsProvide support to both shoppers and customersBILINGUAL FIELD SUPPORT TECHNICIAN 12/2019 to 05/2020INCOMMProvide technical support for new installation hardware and cabling issues and second level of technical testing for POS hardware, software systems, including software activationDiagnose and troubleshoot modem and IP terminals, supporting merchants and users throughout changes in subnet mask, host IP and system modificationExpertise in technical troubleshooting system upgrades and optimization security recovery solutionProject and resolution oriented; able to perform in a fast paced high pressure environmentIdentifying and solving tickets individuallyCUSTOMER SERVICE REPRESENTATIVE 05/2019 to 11/2019FLEETCORHandling inbound and outbound calls in a professional mannerUtilize multiple applications provided by FLEETCOR in order to assist customers efficientlyDemonstrate effective oral and written communications with customersTransfer calls to appropriate department or staffProcess check by phone requests/ Fee NegotiationProvide customers with accurate account information in a fast pace environmentGood interpersonal skills and team work awarenessMulti-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniquesMERCHANT SERVICE REPRESENTATIVE 08/2014 to 08/2018INCOMMAnswer inbound calls from Merchants who are selling InComm products with inquiries regarding transactions processed at point-of-saleFirst tier level support for technical problem resolution on point-of-sale activationProfessionally address Merchant issues in order to ensure prompt and satisfactory resolutionDocument all the calls according to Incomm standard of procedureAbility to diffuse difficult situations and resolve themAnswer inbound merchant service email inquiries related to InComm productProvide accurate and courteous responses verbally and via e-mail to internal departmentsTroubleshooting Incomm terminalsAbility to verify merchant transactions by accessing their accountsCALL CENTER AGENT 08/2012 to 02/2014THE MYERS GROUPAbility to answer calls professionally and apply HIPAA compliancesAdministered surveys for insurance companies over the phoneOvercome refusals by motivating patients to participateAccurately updating customers' records with informationRecorded responses accurately and without biasMEDICAL SCHEDULER 04/2006 to 09/2010Hope Medical GroupScheduled patient's appointmentVerify patient coverageProcessed payments and issued receipts accordinglyUpdate and maintain patient and other practice-specific informationOperate computer systems to accomplish office tasksEDUCATIONEverest Institute - Norcross, GAAssociate DegreeMedical Administrative AssistantDeKalb TechGED