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Click here or scroll down to respond to this candidateCandidate's Name
Customer Support SpecialistPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMPLOYMENT HISTORYLoan Counselor at Ascendium Education SolutionsJanuary 2024 Present Worked in a nonprofit organization that guarantees student loans. Assisted student loan borrowers by providing different repayment and program options available through the department of Education. Customer Experience Representative (Remote/On-Site) at WebMD, Madison (Pathfinders Inc., Employment Solutions Inc., Cadre & Mercury Healthcare)February 2021 November 2023 Handled cancer patients' inquiries with empathy and professionalism, resulting in a A+ customer satisfaction rating for most of the calendar year. Utilized active listening skills to identify customer needs and offered appropriate solutionsContracted Bilingual Medical Interpreter at OmniTrans Services, Fort Myers, FLSeptember 2019 January 2021 Interpreted medical procedures and conversations between providers and patients with accuracy and cultural sensitivity Provided support to patients and families by communicating complex medical information in an easy-to-understand mannerContracted Bilingual Medical Interpreter at SSM, UW Health & GHC Cooperative, MadisonFebruary 2017 August 2019 Interpreted medical procedures and conversations between providers and patients with accuracy and cultural sensitivity Provided support to patients and families by communicating complex medical information in an easy-to-understand mannerRetail Sales Consultant at AT&T, MadisonSeptember 2010 2017 Identified customer needs and provided solutions through product recommendations, top 3 sales associates at the West Side location for many years. Assisted customers in the selection of merchandise, resulting in a positive increase in customer satisfaction ratings Used point-of-sale systems to accurately and efficiently process customer transactionsSKILLSAbility to Work Under PressureProblem SolvingMicrosoft ExcelCommunicationAbility to MultitaskAdaptabilityFast LearnerComputer SkillsAbility to Work in a TeamSkills MicrosoftOffice Customer Service Bilingual(Spanish)Remote Work ExperiencePROFILESeasoned Customer RelationsSpecialist with a demonstratedhistory of working in thehealthcare industry.Skilled in Bilingual MedicalInterpreting, SkilledMulti-tasker, Strong customersuccess and support skills, andversed in CRM systems.Bringing forth excellentcustomer service skills and anunderstanding of the medicalindustry and important medicalterminologyLANGUAGESEnglish and SpanishEDUCATIONHigh School Degree, Edgewood High School, MadisonAugust 2000 April 2004Obtained my High School Diploma from Edgewood High School. CCHI Bilingual Interpreter Certification, Madison2015 December 2016Obtained my bilingual interpreter certification (CCHI) |
