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Click here or scroll down to respond to this candidateSkillsExperienceCandidate's Name
Customer Service Representative(910) 850-9887 EMAIL AVAILABLE Fayetteville, NC 28314 Dynamic Business Development Representative with proven success in lead generation and account management at Rick Hendrick Toyota of Fayetteville. Expert in Salesforce and adept at building strong client relationships, showcasing a blend of exceptional networking abilities and effective communication. Demonstrates a keen ability for market development and customer retention, driving substantial business growth.Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efciency to meet company needs and increase service value. Business Relationship Management Lead prospecting Account Management Cold-calling Lead Generation Salesforce Product Knowledge Market development Team Collaboration Networking Abilities Decision Making Problem Solving Multitasking Abilities Active Listening Upselling Techniques Cross-functional Coordination Goal Setting Customer Retention Time management abilities Adaptability Point of sale operation Self Motivation Processing payments Problem-Solving Multitasking Effective Communication Problem-solving aptitudeBusiness Development RepresentativeRICK HENDRICK TOYOTA OF FAYETTEVILLE, Fayetteville, NC May 2024 - Present Generated leads and located opportunities for market expansion and business growth. Updated and expanded client databases within assigned territory. Cold called potential customers to generate leads. Followed up with customers after sales to gain feedback. Teamed with technical, customer service, and support staff to drive customer satisfaction and revenue growth. Developed strong relationships with clients to grow business networks. Receptionist AdministratorCAPE FEAR VALLEY MEDICAL CENTER, Fayetteville, NCJanuary 2023 - May 2024 Answered phones professionally in accordance with organizational protocols. Maintained condentiality of sensitive information obtained through job duties. Ordered front ofce supplies to maintain optimum inventory of stock. Used sign-in sheets and other check-in procedures to track visitors on premises. Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees. Maintained detailed and accurate records of visitor requests and of calls received. Assisted with administrative tasks such as ling documents, copying materials. Updated contact lists regularly to maintain accuracy of information. Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email. Followed scheduling guidelines to maximize efciency when booking meetings or external events. Complied with privacy and condentiality policies when communicating with callers and guests. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions. Maintained accurate records of all incoming calls, messages, and visitors. Answered questions about organization and provided callers with address, directions, and other information. Maintained ofce and faculty supplies to keep optimum stock on hand. Operated multi-line phone system efciently while managing high call volume. Patient Access RepresentativeROBERT HALF, Raleigh, NCJune 2023 - January 2024 Communicated with third party payors to obtain insurance benets and authorizations. Preserved patient accounts by obtaining and updating personal and nancial information. Evaluated eligibility criteria for new programs offered by the facility in order to determine appropriate referrals.Facilitated smooth transition between pre-registration and registration process through proactive follow up with patients or families. Collaborated with other departments within the organization to coordinate care for each patient's needs. Assisted patients in understanding their insurance benets in order to facilitate successful reimbursement claims. Veried patient insurance coverage before scheduling appointments or providing treatment. Educated patients on their rights as well as available options for treatment or care. Explained policies, procedures, and services to patients using medical and administrative knowledge. Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution. Performed quality assurance checks on a regular basis to ensure accuracy of collected data. Assisted in organizing and maintaining patient les. Resolved patient billing issues and collected payments. Answered phone inquiries from patients regarding their healthcare needs. Provided excellent customer service to patients and their families. Medical Customer Service RepresentativeROBERT HALF, Little Rock, AZNovember 2021 - June 2022 Comforted patients by anticipating anxieties and thoroughly answering patient questions. Navigated multiple computer systems and applications and utilized search tools to nd information. Demonstrated strong organizational skills by managing multiple tasks simultaneously while adhering to strict deadlines. Schedules appointments and procedures across multiple healthcare facilities Provided exceptional customer service to clients in fast-paced call center environment. Read from scripts to promote uniformity and consistency in communications. Ensured compliance with HIPAA regulations when discussing patient information with internal and external customers. Communicated with third party payors to obtain insurance benets and authorizations. Protected patients' rights by maintaining condentiality of personal and nancial information. Wagework FSAFEDCONDUENT, Cary, NCMay 2018 - October 2021 Met deadlines while maintaining high-quality deliverables. Provided efcient and courteous service to customers at all times. Responded quickly to meet customer needs and resolve problems. Identied ways to improve efciency in operations and implemented process changes. Worked with coworkers to complete tasks. Participated in ongoing training to enhance own job skills and knowledge. Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certicates of deposit. Performed detailed analysis on customer data to ensure accuracy of account information. Processed invoices, bills, and payments to verify accuracy in transactions. PNATOTAL LIFE CARE, Dunn, NCJanuary 2018 - April 2018 Developed departmental objectives, budgets, policies, procedures, and strategies. Identied ways to improve efciency in operations and implemented process changes. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. Avis Budget Customer Service PrefferedAVIS CAR RENTAL, Raleigh, NCDecember 2017 - January 2018 Stayed up-to-date on changes in products or services offered by the company. Developed strong customer service skills through providing effective solutions to customer inquiries. Implemented creative strategies for resolving complex customer problems. Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.Provided excellent customer service by responding promptly to customer complaints and questions in a professional manner.Business Development Center AgentCROSSROAD OF SANFORD, Sanford, NCJune 2017 - October 2017Successfully managed all incoming calls from potential clients seeking assistance or additional information. Wrote letters to respond to correspondence from customers and to follow up initial sales contacts. Maintained a high level of product knowledge to effectively answer customer inquiries. Developed creative strategies to overcome objections from potential customers during sales calls. Analyzed customer data to identify potential sales opportunities. Performed outbound calls in order to generate leads and follow up on existing customers. Participated in team meetings to discuss strategies for increasing sales performance. Employed persuasive communication skills when selling products or services over the phone. Recorded names, addresses, purchases, and reactions of prospects contacted. Business Development Center RepresentativeCLASSIC NISSAN OF SANFORD, Sanford, NCAugust 2016 - June 2017 Researched and reviewed regulatory, technical or market issues related to sustainability. Drafted proposals outlining pricing structures for prospective clients based on their individual needs. Administered and created training and awareness presentations or materials. Analyzed customer data to identify potential sales opportunities. Utilized CRM software to track leads, manage accounts, and increase efciency of the sales process. Acquired prociency in Microsoft Ofce Suite, including Word, Excel, Outlook, and PowerPoint. Performed outbound calls in order to generate leads and follow up on existing customers. Maintained records of contacts, accounts and orders. Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation. Recorded names, addresses, purchases, and reactions of prospects contacted. Adjusted sales scripts to better target needs and interests of specic individuals. Explained products and services and prices and answered questions from customers. Obtained customer information such as name, address, and payment method and entered orders into computers.Customer Care RepresentativeIBM, Durham, NCAugust 2014 - August 2016Developed positive relationships with customers by providing accurate information and responding promptly to requests.Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems. Resolved customer complaints promptly and professionally. Performed detailed analysis of customer data to identify trends and opportunities. Facilitated superior customer experience by addressing customer concerns and immediately resolving problems. Monitored customer accounts to ensure compliance with company policies and procedures. Developed customer service strategies to improve customer satisfaction ratings. Ensured adherence to quality standards in all interactions with customers. Assisted customers in navigating through various web pages on the company's website during their purchase process.Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.Pharmacy Technician TraineeXEROX, Raleigh, NCDecember 2013 - July 2014 Received and processed written and electronic prescriptions or requests for rells. Assisted with inputting patient and prescription information to produce labels and aid in prescription lling process. Greeted and assisted customers by explaining and clarifying prescriptions and answering simple queries. Adhered to safety protocols and HIPAA regulations when handling patient information. Supplied and monitored robotic machines to properly label and dispense medicine into containers. Maintained equipment and work areas and sterilized glassware, according to prescribed methods. Developed strong relationships with healthcare professionals in order to ensure best possible outcomes for patients.Packer OperatorSYNDER-LANCE, Charlotte, NCJune 2013 - November 2013 Stacked cartons on pallets or skids using correct stacking pattern. Sealed openings and afxed shipping labels to nished cartons. Loaded bulk products into hoppers for processing on packing lines. Collaborated with colleagues to complete daily packing goals. Maintained a safe work environment by following all safety regulations and protocols. Customer Service Agent/SupervisorXEROX, Raleigh, NCSeptember 2011 - September 2012Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. Provided exceptional customer service to clients in fast-paced call center environment. Updated and maintained database with accurate customer information and timely data entry. Addressed customers courteously using suitable methods and problem-solving skills. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Processed payments efciently while providing detailed receipts to customers. Determined charges for services requested and arranged for billing. EducationDeveloped and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems. Handled customer complaints and inquiries in a courteous and efcient manner. Developed strong customer relationships and loyalty through effective communication. Inventory ClerkWIS INTERNATIONAL, Fayetteille, NCJanuary 2011 - September 2011 Prepared detailed inventory reports for management review. Inspected incoming shipments for accuracy against purchase orders. Utilized handheld scanner to identify items needed on sales oor and retrieve merchandise from inventory bins. Monitored warehouse activities to ensure proper storage conditions were maintained. Veried merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.Developed plans for future purchases of raw materials or supplies based on projected demand from customers.Phone Specialist / SupervisorH & R BLOCK, Fayetteville, NCJanuary 2000 - September 2011 Anticipated customer concerns on calls by providing additional information. Conducted research into potential vendors and services providers as needed by the company. Listened to feedback from call manager and implemented changes in future calls. Exceeded performance metrics related to call time, quality, and customer satisfaction. Processed customer orders accurately and in a timely manner. Managed and resolved issues with customers during calls by following determined script. Assisted customers in selecting the best phone system for their needs. Learned company policies, rules and performance requirements to achieve successful calling metrics. Developed creative solutions to resolve customer problems with minimal disruption. Handled incoming support calls from customers regarding phone problems. Utilized effective communication skills to provide customers with solutions to their inquiries. Resolved customer complaints in a timely and professional manner. Met performance goals and call center metrics in fast-paced performance setting. Maintained up-to-date knowledge of emerging technologies related to telecommunications industry. Made appropriate account corrections to resolve customer problems. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.High School DiplomaPine Forest Senior High, FayettevilleJune 1983 |
