Candidate Information Title Customer Service Quality Control Target Location US-MD-Salisbury Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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T A M M Y L A U G H L I NPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  Riverview Ave,Salisbury, Md Street Address
PROFESSIONAL SUMMARYDependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. SKILLSCustomer relationship-building Front of house operations Serve customers Hiring and trainingCustomer service Staff supervisionEmployee supervision Operations managementQuality control Schedule crew membersTraining and developmentEXPERIENCERestaurant Manager, Dennys, May 2018 Jun 2022, Ocean City, Md Recruited, interviewed, hired and trained staff according to company service-oriented values. Increased involvement of business with local community through outreach activities and programs.Led by example as role model for company core values and company culture. Organized and conducted pre-shift meetings to review specials, menu changes and house counts.Delivered store sales and financial objectives, improved restaurant operations and developed leaders.Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations.Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards.Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.Developed food storage and rotation metrics and maintained team member compliance. Coordinated the staff and supplies necessary to serve over 100000 customers per week. Enforced quality, safety and sanitation standards to keep the foodservice operation compliant. Interviewed job applicants, processed new hire paperwork and provided on-the-job training. Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists.Received goods from suppliers, rotated products and maintained safe storage practices to avoid spoilage.Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations. Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.Labeled products correctly with prices and use or sell-by dates. TLAug 2010Personal Assistant, Marina Development, Mar 2013 Mar 2020, Ocean City, Md Organized computer files, sensitive documents and home office supplies. Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership.Performed shopping, bill payment and mail management duties for time-poor executive professionals.Scheduled business, personal and weekend events according to departmental needs and personal requests.Researched executive business operations to compile information into detailed reports. Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs.Managed the personal shopping and house management needs for 1 different clients. Managed day-to-day clients' needs, including appointments, errands and light housekeeping. Owner/cleaner, 330 Cresswell Rd, Sep 2000 Feb 2013, Baltimore, Md Increased revenue and reduced risk by enforcing company policies and improving operations. Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.Built successful business from ground up using business acumen and industry-specific knowledge. Met with prospective clients to present company offerings, discuss products and showcase service solutions.Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews.Set forward-thinking policies to meet business needs and boost team success. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.Increased employee job satisfaction with hands-on, motivational approaches. Coordinated and supervised activities of team members to consistently meet customers' needs. Recommended and implemented procedural changes to enhance services rendered to customers.Implemented and supervised maintenance and sanitation standards for equipment and instruments.EDUCATIONCNA/GNA, NursingBCCC Baltimore, MdGraduated with honors.