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Title Customer Service Account Manager
Target Location US-IL-Roselle
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Palatine, ILSummaryReliable and organized team member with the ability to communicate effectively and handle a multitude of tasks assigned. Skilled at building and maintaining relationships, representing shared company values and managing several accounts or projects simultaneously.Professional ExperienceNosta Logistics Corporation Bensenville, IL June 2022 - Present Air Export Coordinator / Account Manager Manage a portfolio of logistics clients, including warehousing, transportation, and supply chain management services Establish relationships with airlines to facilitate business growth and secure business Facilitate projects by managing changing government regulations, providing necessary documentation, and maximizing efficiency of transports Resolve escalated client issues promptly and effectively, maintaining customer satisfaction Provide timely and accurate logistics quotes and proposals to clients, ensuring clear communication and alignment on service expectations Process and issue invoices to customers, ensuring precise billing and prompt collection Manage payroll for a number of employees, ensuring timely and accurate compensation and deductions Negotiate vendor contracts, resulting in a reduction in costs while maintaining high-quality service LLS Team USA; Global Logistics Elk Grove, IL Oct. 2020 - June 2022 Air Export Coordinator Oversaw the end-to-end logistics operations for key accounts, ensuring on time delivery and cost effective solutions Maintained positive customer relationships by delivering great customer service while communicating effectively and promptly Communicated with multiple vendors to facilitate the efficient transportation of cargo from origin to destinationEducationIowa State University College of Liberal Arts and Sciences Ames, IA Aug. 2016 - Aug. 2020 Bachelor of Arts in Advertising and CommunicationSkills: Proficient in Microsoft Office Suite Comfortable implementing new technical systems as needed Proven ability to adapt quickly to new software and technologies Dedicated team player with a passion for continued learning and development Written and verbal communication, great attention to detail, and interpersonal skills Excellent customer service, problem solving, and time management skills

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