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Click here or scroll down to respond to this candidateMELODYKELLYEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Cobbler Cove Drive,Riverdale, GA Street Address
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.PROFESSIONAL SUMMARYSKILLSExtensive customer interactionwith Patients and Families Team Building and MotivationUtilization of manpower andresources Training Time managementDeveloping and maintaining staffschedulingProficient in data analysis andquality-driven with datahandling: attention to detailsExcellent organizational skillsand abide by protocols andproceduresAptness to work well withdifferent Levels of managementIndependent thinking, ability tohandle sensitive information withdiscretion, attention to detail,ability to handle multi-taskingand change in prioritiesWord Processing and typing 45wpmAdobe Acrobat, Excel, MicrosoftWord Microsoft Outlook & PowerPoint Lead Conversion Contract Management Rental Agreement Cancellations Reservations Teambuilding Active Listening Clerical SupportClinical Care Partner WellStar Hospice - Certified Nursing Assistant Kennesaw, GA 08/2014 - 04/2022Tamara's Home Care Services - Home Care ManagerMarietta 01/2022 - 10/2023WORK HISTORY Worked in multiple homes, nursing homes, assisted and skilled living Experienced in: Neurology, ICU, Rehab, Geriatrics, Ventilation, Orthopedics, Psych, Gastrointestinal, Dementia Care, Behavioral and HospiceCreated and implemented personal preference service plans and documentation books for residentsTrained in basic knowledge of emergency response, ambu bag and vent and life support Alzheimer, Dementia Care and Oxygen trainedTrained in multiple levels of communication, including lip reading and basic sign language Training staff Strong verbal and communication skillsSelf-starter; can be depended on to complete any task under minimal supervisionPeople oriented; enjoy working directly with customers and the general public Successfully handled customer inquiries Established dependability and work accuracy Shift scheduler Team and in-service leader.Developed and maintained strong relationships with patients'' families, ensuring their understanding of care plans and addressing any concerns or needs.Increased caregiver retention rates through supportive management practices, competitive compensation packages, and comprehensive benefits offerings.Managed budget and resources effectively, reducing overall costs while maintaining high-quality care standards. Coordinated with external service providers to ensure seamless CDR Nursing AcademyCalifornia 01/2016State Continuing Education-Certified Nurse Asst: NursingWellstar01/2010WellStar Health Systems-American Heart Association CPRand choking certified GeneseeValley Boces- Licensed NursingProgramEDUCATIONCompleted professionaldevelopment in Nursing AssistantCompleted professionaldevelopment in CPRGET FRUITY LLC - Manager's AssistantCollege park 06/2021 - 06/2022M.A.KBeautyandMore - Customer Service Representative College park 01/2020 - Currenttransitions for patients between home care services and other healthcare facilities when required.Recruited hired, trained, and supervised a diverse team of caregivers, promoting professional development opportunities within the organization.Streamlined daily operations for increased efficiency by establishing clear staff schedules and task delegation.Monitored patient progress closely, adjusting care plans as needed to achieve optimal health outcomes over time.Safeguarded patient privacy by adhering to HIPAA regulations and implementing strict confidentiality protocols within the organization.Communicated with patients, ensuring that medical information was kept private.Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.Resolved basic computer and office equipment issues through troubleshooting.Attended monthly sales meetings and reported pertinent information to employees. Scheduled meetings and managed calendar. Ran errands to support daily needs of management. Responded to and directed incoming calls and other communication. Supervised day-to-day operations to meet performance, quality and service expectations.Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Generated repeat business through exceptional customer service. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.Conducted performance evaluations and provided constructive feedback to employees.Managed phone and email correspondence and handled incoming and outgoing mail and faxes.Assisted coworkers and staff members with special tasks on daily basis.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Developed strong product knowledge to provide informed recommendations based on individual customer needs.Budget Rental Car - Rental AgentAtlanta 11/2023 - CurrentMaintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.Responded to customer requests for products, services, and company information.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Assisted customers in navigating company website and placing online orders, improving overall user experience.Contributed to sales growth by upselling products and services based on individual customer requirements.Exceeded performance metrics consistently, earning recognition as a top performer within the team.Led quarterly customer service meetings to review performance and set goals for improvement.Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials 100 % remote represensativeEnhanced company revenue by upselling additional services and insurance packages to clients.Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.Developed loyal clientele base through consistent follow-up and personalized service offerings.Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.Streamlined the rental process with efficient use of car rental software programs and tools.Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.Collected rent and security deposits to provide timely payments to property owners.Handled insurance and liability issues by coordinating with insurance companies and managing claims.Responded quickly to customer inquiries, answering questions and offering insight into products. |
