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SHAWNMCIVERCONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLEEDUCATIONBachelor of Arts, InternationalRelationsShawnee State UniversityPolitical science studies withmoderneconomic and geopoliticalhistoriesSKILLSProcess Improvement: Rootcause analysis, processmapping, workflowoptimizationData Analysis: SQL, Big Query,Tableau, Power BI, datavisualization, data storytellingProject Management: Projectplanning, execution,monitoring, communication,risk managementLeadership: Teammanagement, coaching,mentoring, buildingcollaborative relationshipsCommunication: Datastorytelling, presenting complexdata in a clear and concisemannerPROFILEResults-oriented Business Operations professional with 10+ years of experience in driving process improvement, data analysis, and project management. Skilled in leveraging data insights to optimize operations, enhance efficiency, and achieve strategic business goals. Proven ability to lead and collaborate with cross-functional teams to implement solutions and drive measurable impact.WORK EXPERIENCESenior Business Operations Analyst, Walmart June 2020  PresentLed business intelligence initiatives for the Neighborhood Market business segment, leveraging data analysis to identify trends, diagnose operational issues, and inform data-driven decision making.Developed and implemented a data literacy program to improve team members' data analysis skills, resulting in increased adoption of data-driven decision making.Utilized data visualization tools like Tableau to create clear and compelling insights that supported strategic decision making within Walmart's Annual Event program (e.g., dispense time optimization, customer ordering trends).Collaborated with regional and business unit leaders to translate data insights into actionable recommendations, promoting root cause analysis and real-world application of findings.Project Manager, Walmart February 2018  June 2020Successfully managed the rollout and expansion of scheduled delivery services within the Online Pickup & Delivery program, establishing strategic partnerships and leading training initiatives for frontline associates.Supported Pickup and Delivery program readiness by assessing market and regional preparedness, identifying areas requiring additional training and development.Provided comprehensive support for the launch of Walmarts first Pickup and Delivery only store in Lincolnwood, IL. Collaborated cross-functionally with regional leaders, supply chain, merchandising, and process design teams to ensure smooth operations.Led special projects to enhance the Pickup and Delivery business, including the rollout of automated towers, lockers, and express delivery launch.Store Operations Manager, Walmart June 2013  February 2018Developed and facilitated training programs for new supervisors and associates, supporting Walmart's "One Best Way" operational framework.Collaborated with market leaders to identify training gaps and schedule refresher courses, ensuring continuous improvement in team skillsets.Successfully transformed a store into a certified Walmart training Academy within a 2-year timeframe, focusing on leadership, customer service, and efficient inventory management.Led a team of 40+ associates in overnight operations, optimizing inventory replenishment, maintaining store