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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Prattville, ALSUMMARYSeeking Customer Service Rep/Call Center role with 1 year of experience in customer support. Excelled in call center operations at Everise, managing inquiries and escalating issues. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. WORK EXPERIENCEEverise Work from home - TexasCustomer Service Representative/Call Center Sep 2023 - Dec 2023 Managed 15-20 calls daily, addressing billing inquiries and resolving complex issues by coordinating with healthcare providers. Successfully clarified billing discrepancies, leading to increased customer satisfaction and resolution of account issues. Escalated complex issues to supervisors or managers for further resolution. Conducted follow-up outbound calls to provide additional support and ensure customer satisfaction. Analyzed call volume and average call time to assess and monitor team performance and productivity. Pizza Hut Prattville, ALCustomer Service Representative Sep 2023 - Dec 2023 Addressed customer inquiries and resolved complaints, upholding a high standard of service professionalism. Maintained an orderly checkout environment, ensuring a clean and organized customer-facing area. Collaborated with supervisory staff to enhance customer service, efficiently processed payments, and handled product bagging to ensure customer satisfaction.Waffle House Prattville, ALCashier/Customer Service/Sales Customer Support May 2019 - Jun 2020 Managed point-of-sale transactions and accurately processed customer orders, maintaining a high level of service quality and efficiency. Addressed and resolved customer inquiries and concerns, contributing to a positive and welcoming environment for patrons.EDUCATIONHigh School Diploma or GEDHigh School Diploma, General EducationSelma, CAMay 2019SKILLSCashiering  Customer Service  Host/Hostess  Cash Handling  Sales  Windows  Typing  Inside Sales  Help Desk Housekeeping  Remote Access Software  English  Computer Skills  Cold Calling  Workday  VPN  Scripting  Microsoft Word  Communication Skills  Call Center  Live Chat  Mobile Devices  Expert  Conflict Resolution  Active Listening  CRM Software Proficiency  Customer Satisfaction  Call Resolution  Multitasking