| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Loan Administration Manager/Operations ManagerSaint Paul, MN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have proven experience working with many levels for the organization to support their team as it relates to service, process and quality assurance. As a Loan Administration Manager II, I have worked with and supported processes servicing Fulfillment and Centralized teams. I have a strong interest and passion in helping to develop team members in their current position and as it relates to their career path. I have a strong background in the Mortgage business and the Title business being a processing, underwriting and closing manager. Most recently I held the title of Operations Manager of a processing team within Corporate Trust.Authorized to work in the US for any employerWork ExperienceOperations ManagerWells Fargo/Computershare-Minneapolis-Saint Paul, MN March 2021 to December 2023Managing a group of Document Custody Processors. I have worked hard on building a highly productive and quality focused team of custody operations specialist. I perform daily huddles, daily management meetings, 1:1's, interviews and training. I also performed interviews and all hiring practices related to adding or replacing team members. I was instrumental in writing and performing mid year and end year reviews.Imaging ManagerAdvisor Group-Oakdale, MNMarch 2019 to April 2020Managed 9 individuals in their Imaging Department. This job entailed documents coming in from differing sources. The documents were reviewed and moved electronically to the correct department for processing. I conducted daily huddles, weekly team meeting, monthly 1:1's, and mid year and annual reviews. I was in control of several different daily reports that were my responsibility to pass on to other areas of the company. I was responsible for conducting over 200 quality audits per month and providing productivity and quality information to the team and upper management. I was responsible for setting up training topicals for the team and having train the trainer sessions. The team was displaced as the function was moved offshore to our Manila office.Loan Administration Manager IIWells Fargo Home Mortgage-Minneapolis, MNOctober 2001 to January 2018Responsibilities: Performed Processing, underwriting and closing tasks for multiple states. Management of up to 22 permanent and 30 variable team members at one time throughout the years. Developed a team that began as a Customer Support team taking loan applications and helping with customer status calls on LPS only, to a team of Loan Document Specials that assisted with Call Center Support on LPS, LIS, RUSH and CORE databases as well as organizing and developing my team into Conventional Underwriters ranging from 1R to 3C underwriters. As our Fulfillment partner's roles and processes changed, my team took on different responsibilities. These included special projects such as LAM Scorecard Reviews, Call Monitoring, Subordination Tasks, Direct Bill Reconciliation, Rate Lock Letter distribution along with continuing Evening Call Center support for all of the Centralized Retail teams throughout the country. LO approved.EducationHigh school diplomaSt. Paul - North Saint Paul, MNSkills STAFFING (10+ years) TRAINING (10+ years) Underwriting Mortgage Loans (3 years) Quality Audits (3 years) Production Management Closing Mortgage Loans (6 years) Processing Mortgage Loans (6 years) Title Processing Microsoft Excel Customer service Microsoft Office Loan processing Fair Housing regulations Communication skillsAdditional InformationHIGHLIGHTS OF QUALIFICATIONS 18 years management experience within Wells Fargo Home Mortgage. Responsible for all areas of personnel functions including staffing, training, development and performance reviews. Number of direct reports fluctuated from 10 team members up to 50 at peak times, depending on scope of responsibilities. Team Member Development; consistently working with team members within the team helping them with their personal development and career path in such areas as performance plans and Individual Development Plans. I was laid off from my last positions due to my role being moved out to India. STRENGHTS:My top 5 Gallup Strengths: Developer, Empathy, Restorative, Communication, Connectedness. 2016 Gallup Ranking 4.66 Grand Mean with an 88 percentile ranking. My Passion: I truly believe in PACA. I receive great enjoyment and satisfaction out of helping a team member become the best that they can be in whatever function they may be passionate about. |
