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NMobilePHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAddressHobart, INEducationGeneral Bachelors Indiana University NW CurrentBusiness Administration Associates Ivy Technical College 2021 Dispatcher on the job Lake County 2015Medical Assistant Diploma Everest 2009Emergency Medical Tech Certification U.S. Army 2010 Telecommunication Diploma U.S. Army 2004CertificationsCPR American Heart AssociationRegistered Medical Assistant (AMT)EMT (expired)PHTLS (expired)PAL (expired)Work experience5/2024- current Dwyer Omega Quality ControlDescription:Ensure gages meet processes and standard regulations Recommend adjustments to the calibratorsPackage products to be shipped3/2023- 5/204 Holistic Addiction and Behavioral Medicine Office Manager/Medical Assistant Description:Order office supplies.Maintain all office credentials, including making sure the Physicians medical licensures are all up to date. Keep track of accounts receivable, payable, and collecting payments at the time of service. Schedule and answer phone inquiries.Run inspect reports and prior authorizations through cover my meds. Write office policies and procedures.8/2022- 3/2023 University of Chicago Patient Service Coordinator Description:Answer telephone calls and direct them to the necessary area/department/person. Update patient status and location.Prep and maintain charts both paper and electronic. Multitask while working independently.Kasey HokensonMember of Phi Theta Kappa SocietyOrder supplies and necessary medical equipment.Liaison between staff members and other internal/ external departments. Accommodates patients travel needs.11/2020-3/2022 University of Chicago Medical Assistant/ ER Tech Description:Performs MA duties including wound care, suture removal, vitals, point of care testingetc. Manages 1-2 provider templates with a focus of efficacy and personalized care for each patient. Promotes teamwork through commination within care teams of nurses, physicians, residents, and Service Representatives.Runs specialized Mole Mapping equipment for high cancer risk patient clinic. Anticipates and acts on clinic tasks needed without need for direction. 2/2020-5/2020 South Lake Auto Mall Business Development Representative Description:Performed BDR duties, Building customer rapport through verbal, text message and email. Scheduled and coordinated meetings between customers and the sales department. Answered incoming phone calls and online enquiries in a timely manner. Greeting and introducing customers to the salesperson. Following up on customers to make sure they were satisfied with their purchase. 12/2019-11/2020 Dr. Ahmed Medical AssistantDescriptionAcquired patient vitals, administer vaccines, obtain urine samples, and prep patients for procedures. Briefed Dr. of patient chief complaints/medical issues. Input data into Practice Fusion, charting, scanning, and recording pertinent information into medical charts. Ordered supplies, answering phones, and scheduling appointments. 7/2018-6/2019 Dr. Schulte Medical AssistantDescription:Managed back office, coordinated with other entities to schedule patient testing. Performed EKGs and administered vaccinations.Recorded patient information, log call records, lab results and scanned outside testing into Epic. Communicated patients of test results, wrote prescriptions, ordered tests, and documented results. 1/2018- 6/2018 Midwest Sinus Center Medical Assistant Description:Set up sterile fields; assisted with surgeries (blepharoplasty, balloon sinuplasty, face lifts etc.) Trained in using and preforming balloon inflation and deflation per Dr. Instructions Prep patients for surgeries.Ran specialized equipment (Vectra) for pre and post operation photos. Preformed head X-ray using Zoran machine.Obtained patient vitals, medical history, updating medications in E-clinical. 10/2010-6/2013 Superior Ambulance Emergency Medical Technician Description:Assessed patient condition and determined the correct intervention. Quick thinking and adapting to the changes around you. Suctioned tracheostomy and air way using the French catheter. Administered oxygen via nasal cannula and non-rebreather. Communicated to hospitals patient status, brief medical history, and estimated time of arrival. Administered emergency and non-emergency care by monitoring vitals, glucose levels, etc. while enroute. 4/2002-3/2004 United States Army Telecommunications Specialist Description:Managed a team of four with higher rank.Planned and executed crew drills along with clearing buildings. Set up, installed 9-meter mast antennas; and ran CX cable. Taught classes on safety and lead physical training exercises. Maintained secure radio signal using the Rao and Send communication systems. Provided critical links for units to be able to coordinate supplies, targets, and medical evacuation. Received military secrete security clearance.Conducted IT trouble shooting.Master skillsProfessional skills:Technical and practical experience gained through military, college, technical schools, and professional accomplishments involving multiple disciplines ranging from office positions, communications, medical, and public liaison. Disciplined and dedicated Veteran Typing, filing, computer, and customerrelations. Communication cable, installation, removal,troubleshooting, setup. Venipuncture, urinalysis, CPR certified. Radio communication, Dispatch,coordination with various agencies. Open and close businesses,bookkeeping, money transfers, andpreparations. Maintain logs, history, supply orders. Provide in real time, safe, orderly, andexpeditious flow of positions andvehicle traffic to ensure completecoverage and optimal use.Office skills Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service. Dedicated, innovative, and initiative-taking team player. Initiated action and followed through procedures to conclusion of any commitment. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed, and motivated others to achieve business objectives. Excellent organizational skills. Developed specific goals and plans to prioritize, organize, and accomplish work. Recognized for cross-discipline talents in needs analysis and problem resolution in challenging environments. Active listening and problem sensitivity. Provided full attention to details, took time in understanding the points being made, and asked questions as appropriate. Applied deductive & logical reasoning made independent decisions, and recognized emergency and hazardous situations.