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Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEDUCATIONNew York City College of Technology, City University of New York, Brooklyn, NY Bachelors of Technology in Hospitality ManagementResearch Assistant for the Brooklyn Tourism StudySPECIALIZED SKILLSLanguages: Fluent in Spanish & EnglishCertified: Google Data Analytics Professional,Front Desk Representative - American Hotel and Lodging Educational Institute Computer: Proficient in SQL, Tableau, Microsoft Excel, Word, and PowerPoint; Spreadsheets, Open Source, Social media platforms and Database research. WORK EXPERIENCESept 2020  Present Paper Source. NY New YorkSenior Sales Lead Welcome and greet guest to create a positive first impression Supervise, train and oversee staff while manager on duty Opening/Closing store operations as key holder Maintain inventory, work orders, shipment, and merchandising projects Provide solution-focused assistance with customers questions or complaints Performing cash handling duties including deposits and data entry Administrative duties along with daily reports and emailing July 2019  Jan 2020 New York City College of Technology, Brooklyn, New York Research Assistant / Office Assistant Organize data through spreadsheets using MS Office suites Research database projects and current world events Reviewing, update and clean data errors and duplicate entries Provide administrative and clerical support and answering phones Use open source databases to inquire relevant data and visuals August 2019  Dec 2019 Beacon Hotel, NY, New YorkHousekeeping/Front Desk Management Intern Register and check in guest in and out of their rooms Prepare and evaluate daily housekeeping reports and room status Supervise housekeeping team and ensure hotel standards are met Review hotel inventory and equipment and maintain pars Respond to guest/staff requests and calls to ensure a smooth daily operation Address customer issues and concerns in timely manner