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Click here or scroll down to respond to this candidateCandidate's Name
Baltimore, MD EMAIL AVAILABLE PHONE NUMBER AVAILABLEMedical Office Coordinator/Clinic Coordinator/Office Administration Thriving and working in fast-paced and performance-driven environments facilitating support services with strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Confident and poised in interactions with management and staff at all levels. Detail-oriented and resourceful in completing projects and coordinating daily medical office activities. Dedicated to promoting patient health through effective office management, excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Meticulous and focused team player with a unique skillset to streamline processes, manage payment processing, benefits verification, medical software applications, knowledge of medical terminology, records maintenance, data entry, and HIPAA regulations. Special expertise in building productive relationships with clients, colleagues, and stakeholders.CORE COMPETENCIES Strategic Planning Process Improvement Special Projects Training & Development Analytical Skills Collaborative & Inclusive Decision Maker Organizational Abilities Problem Solver Strategic Thinker Motivational Skills Decision Influencer Customer Satisfaction Enhancement Customer Service Management Teamwork & Collaboration Administrative Support Medical Records Management Microsoft Office Suite Patient Intake Process & ReferralsEDUCATION & AWARDS 2024: International Speaker - Global Speakers University Graduate 2009-2013: Doctorate, Christian Education, North Carolina College of Theology 2009-2013: Master & Bachelor of Arts, Theology & Christian Education Awards: (2024) Presidential Lifetime Achievement Award (2023) Author of the Year (2013) Edward A. Halle Award, (2008-2010) Outstanding Customer Service Award, (2009) Humanitarian Award NCCT,(2009-2010) Employee of the Year, Adult ERPROFESSIONAL EXPERIENCEJohns Hopkins Hospital 07/2023-PresentCo-Patient Services Coordinator - OBGYN Baltimore, MD Provides excellent customer service to every patient, greets every patient warmly and with courtesy and professionalism, efficiently uses systems to execute patient scheduling. pre-registration, check-in, and check-out, communicates with team members, staff, and patients, maintains all HIPPA regulations and guidelines, schedules patients for examinations and consultations, collects accurate information through interviewing patients and family members. Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies and explains patient responsibility for payment, performs check in and check out procedures by inputting patient charges and verify demographic and insurance information, coordinates efficient patient flow, supports organization initiatives related to new technology, clinical programs and improving the patient experience. Johns Hopkins University (CIMS) 2017-2023Senior Administrative Coordinator Baltimore, MD Provided executive-level support to JHU's Collaborative Inpatient Medicine Service for the Division of Hospital Medicine, managed calendars, scheduled meetings, answered calls for department, and managed incoming faxes and mail, assisted with the annual employee review process, scanned incoming documents for inpatient services, triaged calls and utilized paging system for physicians. Maintained thorough knowledge of current systems and software, coordinated administrative support functions, planned and coordinated administrative activities and services to include mail services, customer and stakeholder communications, calendar management, and supply management. PROFESSIONAL EXPERIENCEContinued, Johns Hopkins University (CIMS). Senior Administrative Coordinator, 2017-2023 Developed administrative objectives and strategies, participated in planning and execution of administrative operations, participated in the resolution of operating problems, planned, implemented, coordinated, analyzed, monitored, and evaluated administrative support functions. Johns Hopkins Hospital, Senior Patient Coordinator, 2006-2017, Baltimore, MD: Scheduled patients for PET and CT research and clinical studies, monitored performance by referring doctors PET registry, thoroughly maintained Medicare registry and patient log for follow-up appointments, verified insurance and obtained authorizations for clinical studies. Accurately and completely entered all relevant information in the electronic medical record system and additional relevant systems including demographics, emergency contacts and provider's information, obtained all necessary signatures and required documentation from patients' insurance company. Johns Hopkins Hospital, Emergency Service Coordinator, 2009-2012, Baltimore, MD: Received, registered, and discharged patients within the Emergency Department and other clinical areas, communicated effectively with clinical managers regarding patients to ensure special accommodations were met, adhered to all HIPAA and other relevant state-regulated guidelines. Maintained an organized and safe clinical environment for patients and staff, answered all incoming calls, assessed nature and urgency, and determined the appropriate triage of the call, and used established guidelines for patient advice call triage. ADDITIONAL JHU/JHBMC/JHH EXPERIENCE2007-2009: Johns Hopkins Bayview Medical Center, Patient Registrar 10/2007-03/2009: JHBMC, Front Office Supervisor, Patient Registration Imaging Radiology 11/2004-01/2006: JHH, Core Services Specialist III 05/1997-06/1999: JHU, Patient Service Coordinator, Access Services 01/1997-12/1997: JHH, Customer Service Representative, Employee Health Plan & Priority Partners |
