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Candidate's Name  EMAIL AVAILABLEPHONE NUMBER AVAILABLE Alexandria, VA.EDUCATION:Professional Certifications: Security+ CE, ITIL, A+, MTA, CASPBachelor of Business AdministrationEMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCE:Systems Administrator 11: Defense Information Systems Agency (DISA) Joint Service Provider (JSP) (NCI) 11/2023Tier III, support for WHS/OSD Enterprise Network Service as Senior Network Administrator.Perform system administration functions on the Headquarters Classified and Unclassified Enterprise Network, Enterprise Services Division Support Team.Provide SME (Tier III, Tier IV) troubleshooting on servers, in a mixed virtual and physical infrastructure, in support of 24 x 7 HQDA Service Desk / Joint Staff Cross Domain functions.Maintain systems configuration, manage installation and integration of systems fixes, updates, and enhancements. Manage/create project and task plans for infrastructure projects and changes.Manage account and e-mail migrations, deletion/recreating; configuring, and maintaining Dormant Accounts following Access Control Policy and Procedures and Security measures.Discover and isolate root-causes of network problems and coordinate trouble tickets, acting as a liaison between users and management on network access connectivity, re-establishing and monitoring various infrastructure components. Review and create Standard Operating Procedures.Configure Blackberry and Exchange settings to deliver wireless mail.Assist users with CAC Cryptographic Logon (CCL) and troubleshoot access as required.Give access to Citrix, VPN, RAD (remote access dial in), and extend training to the user(s).Network Engineer: Joint Service Provider (JSP) (Advanced System Development contractor) 04/2013  11/2019Distributed File System Engineer (DFS).Cross domain admin for HQDA, OSD, JS, and WHS.Manage Windows Server 2016 and 2019 OS environment: configuration and administration to include Group Policy Objects (GPO), registry and system level modifications.Coordinate and carry out patch remediation, and Policy compliance to include SCAP-tool scanning and STIG Viewer analysis to apply Local Security Policies in accordance with recommended Security Technical Implementation Guides (STIGs) protocols and other security best practices.Technical Liaison between Account management team, VIP support and Tier2 (Escalations)Maintained classified network for foreign nationals (SIPR REL Network)Migrated users from Windows 7 to Windows 10 using Windows Server 2012 (Scripting).Troubleshoot problems reported by newly migrated users and worked systemic issues.Develops network designs, installation, testing, training and implementations of IT solutions at client sites. Provide input to documentation updates to accompany new architecture.Conduct registry backups, system configuration/modifications to support patch remediation.Perform technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems.Documentation: develops configuration documents capturing procedures and processes used to troubleshoot/resolve incidents, and in maintaining of network services.Analyses performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance, and disposal.Translate customer requirements into hardware and software specifications, acknowledging technical, schedule, and cost constraints.Advanced diagnostics/resolution on desktop devices in elevated issues, providing SME input.Senior Support Specialist: ITA, Pentagon / TEAM LEAD (CACI) 10/2001  5/213Manage Tier II Staffing, coordinate Tier II Technicians.Coordinate all Install/special projects with appropriate Govt POC.Supervise Tier II Tech proficiency, review/assign/track calls.Determine training requirements, develop and implement training plans.Work with Microsoft Outlook, Remedy Ticketing System, Symantec Ghost, Active Directory, Active Client, CAC/smartcard systems, PKI Blackberry/Blackberry and CAC Reader, Internet Explorer, Firefox, Bit locker (laptop encryption software), remote desktop connection, (Dame ware), Cisco VOIP Phone, Juniper VPN, Citrix, Adobe Acrobat Professional, Software installation, Tumbleweed, Desktop Validator, McAfee Desktop Firewall, Physical moves and setups, Offsite Technical Assistance, Network Printers/Scanners, Monitor HIPS, and Asset inventory/control.4333SKILLS SUMMARY:Supervise all aspects of Tier II Help Desk performance.Distribute, coordinate and track service requests via Remedy.Assess, approve, improve methodology used to accomplish functions; train staffMember of VIP response team. Skilled in customer support for civilians, and service members.Focus on achieving/surpassing established metric performance guidelines, according to SLAs.Offer input and suggestions to Tier 2 Managers to promote improved efficiency and decrease trouble call response time.CLEARANCE: Active TS SCI, DoDCITIZENSHIP: U.S. Citizen. References furnished upon request.