Candidate Information Name Available: Register for Free Title Customer Support Representative Target Location US-NC-Charlotte Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Support Representative Customer Service Charlotte, NC Customer Service Representative Kannapolis, NC Customer Service Development Representative Lexington, NC Customer Service Representative High Point, NC Service Representative Customer Charlotte, NC Customer Service Support Specialist High Point, NC Customer Service Representative Charlotte, NC

Candidate's Name
Catawba, SCEMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking Customer Service Rep role with 7 years of experience in customer support and sales. Excelled in high-volume call environments, consistently exceeding performance metrics at IQOR and HBO Max. Skilled in empathetic communication, issue resolution, and fostering positive customer interactions. Work ExperienceCustomer Support RepresentativeIQORMarch 2024 to Present Provides efficient resolution to customer inquiries and issues, maintaining high-quality service in a fast- paced environment. Demonstrates empathy and effective conflict resolution skills, enhancing customer satisfaction by deescalating potential issues. Ensures meticulous attention to detail in processing orders, refunds, and exchanges in accordance with company policies.HBO Max Customer Support Representative (Seasonal) Beaconhill Staffing (Remote)May 2020 to September 2020 Addressed customer inquiries and resolved technical issues for HBO's streaming platforms, maintaining high satisfaction ratings by providing knowledgeable account management and support. Guided customers through content availability, subscription plans, and device compatibility, ensuring prompt and accurate resolutions to service-related concerns. Exceeded key performance metrics such as call handling time, first-call resolution rate, and customer retention through effective problem-solving and empathetic communication. Benefit Verification SpecialistAmerisourceBergen-Lash GroupJanuary 2018 to May 2020 Analyzed and processed patient insurance information to ensure accurate benefit verification, adhering to program-specific standard operating procedures. Recorded patient coverage details, cost-sharing requirements, and provider options, identifying barriers to accelerate patient access to care. Managed documentation for prior authorization and claims appeals, utilizing ICD-10 codes for injectable medications.Project Account Specialist IIIQOR- SprintDecember 2015 to January 2018 Managed multiple projects, ensuring compliance with timelines, budgets, and specifications while maintaining a focus on client satisfaction. Served as the primary liaison for clients and internal teams, maintaining effective communication and conducting regular project updates. Enhanced project management efficiency by identifying process improvements and contributing to the advancement of management tools and methodologies. EducationBachelor's degree in Medical Billing & CodingYork Technical CollegeJanuary 2022 to PresentHigh school diploma or GEDSouth Pointe High SchoolJanuary 2009 to December 2012Skills Communication Attention to Detail Teamwork/Collaboration Strategic Thinking