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Customer Service SpecialistAiken, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Integrity first Organized and attention to detail Motivated self-starter Veteran of the United States Air ForceAuthorized to work in the US for any employerWork ExperienceDepartment Manager/Customer ServiceWalmart-Malvern, ARDecember 2017 to Present Jewelry Department Manager- maintaining inventory records, receiving and shipping jewelry products Worked the Customer Service Desk for a year, answering several telephone lines, handling customers issues and complaints then directing the complaint onward Made Department Manager in less than 2 years at the company due to hard work and integrity Customer Service SpecialistWalmart-Malvern, ARDecember 2017 to June 2021 Processed more than 100k in financial services daily with no discrepancies Organized and fielded returned items promptly and precisely Experienced with decelerating hostile customers effectively and calmly Manned a 5-line inbound call center with little wait times Sewing SupervisorSouthern Marine-Little Rock, ARAugust 2005 to June 2016 Supervised 5 industrial sewing machine operators Maintained accurate records for the sewing department, including inventory Performed quality assurance through careful inspection process C-130 Avionics SpecialistUnited States Air Force-LrAFB, ARApril 2001 to June 2005 Achieved Airmen 1st Class rank after 6 weeks in the military Expert marksman Coordinated training for squadron of 200 airmen to be mobility ready Processed records of airmen being deployed timely and accurately Taught CPR and Self Aid Buddy Care classes Airman of the month; 4 separate occasions Airman of the QuarterEducationAssociate's degree in Business AdministrationColorado Technical University-Online - Colorado Springs, CO September 2021 to November 2022Skills Cash Handling Freight Experience Retail Management Retail Sales Shipping & Receiving Time Management Store Management Experience Microsoft Office Microsoft Word Avionics Aircraft Maintenance Manufacturing Merchandising Military Experience DevOps Specialized in communication and navigation systems on aircraft, to include the interphone (4 years) Management Documentation review Front desk Customer service Office experience Sales Proofreading Financial Services Quality Assurance Communication skills Computer skills Computer literacy Medical records Customer support 10 key typing MathMilitary ServiceBranch: United States Air ForceService Country: United StatesRank: Senior AirmanFebruary 2001 to June 2005 Maintained accurate records Led team of younger airmen Problem solving on the goCommendations: as Airman a volunteer of the opportunity Quarter- received for local for community introducing Meals on Wheels program to Little Rock Air Force Base Air Force Global War on Terrorism with Honor Medal for serving during Operation Enduring Freedom Certifications and LicensesCertified Mortgage Field InspectorDecember 2021 to Present Certified mortgage field inspectorTS/SCIAssessmentsGeneral manager (hospitality) ProficientOctober 2020Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientFiling & organization ProficientApril 2021Arranging and managing information or materials using a set of rules Full results: ProficientBasic attention to detail ProficientMay 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Customer service and support for the last 15 years |