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Click here or scroll down to respond to this candidateCandidate's Name
Exceptional Customer Care and LeadershipTuscaloosa, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking Full-time or Part-time Employment, if part-time preferably 3 consecutive days per week, Monday through SaturdayAuthorized to work in the US for any employerWork ExperienceSecurity ProfessionalAllied Universal Security - Vance, ALMay 2023 to Jan 2024Monitor Entrance and Exit areasMonitor Incoming and Outgoing employeesWelcome Domestic and International Visitors to the facilityDenied Entrance to anyone who didnt have proper clearanceAnswer phones and direct them to the correct contacts, or answer the questions directly.HIRING MANAGERDeans Restaurants (MCDONALDS) - Tuscaloosa ALJune 2022 to May 2023Select and Interview all new applicants for employmentHold Employee Job FairsProcess all necessary paperwork for new EmployeesTrain all new EmployeesSchedule Appointments for myself and others in Management teamComplete necessary disciplinary actions with EmployeesAudit existing personnel files to insure proper documentation was in fileAssist Management team during busy times to ensure accurate and speedy Customer ServiceAssisted in building strong relationships with Customer and EmployeesMake Bank Deposits, order supplies, and other office functionHR ManagerTaylorville Family Medicine - Tuscaloosa, ALSeptember 2020 to May 2022Select and interview new applicantsRegistered, trained, and on boarded all new employeesAssist in Rewriting, building and enforcing New Employee HandbookDeliver Disciplinary Actions (whether Warnings or Terminations)Audit of Medical records for the Nurse PractitionersScheduled visits with Contractors, Representatives and other necessary visitorsScheduled appointments with Owner calendarMake Bank DepositsOther duties as necessary and/or requested by ownerMembership ChampionSams Club - Tuscaloosa, ALJanuary 2019 to May 2019Educate and promote Club members on different membership typesDiscuss and promote Club credit card typesAssist Club member in locating specific items and building brand loyaltyTerritory Sales ConsultantAllstate and Encompass Insurance Companies - Tuscaloosa, ALNovember 1999 to August 2010Enhanced agency commitments to carrier by building solid foundation of communication and open, honest dialogue about company objectives, gaining respect and trust.Trained new agents and re-training for current agents on product and system knowledge for both Encompass and Allstate brands.Worked closely with agency force to find areas of growth within their respective markets in order to maximize Agency compensation.Delivered tough decisions, sometimes relating to termination of contracts, elimination or restriction of business in specific areas, yet maintaining the relationship for future opportunities.Seasonal Sales AssociateBelk Stores, Inc. - Tuscaloosa, ALOctober 2009 to December 2009Assist customers in selection of items to purchaseProcess Sales and returns at cash registerEnd of day transaction totalsProducer And Personal Lines ManagerFitts Agency, Inc - Tuscaloosa, ALJune 1996 to October 1999Successfully developed and grew a personal lines book of business from 0 to $500,000 in a 2 year period, all the while, quoting and issuing principal producers new personal lines products. Also, trained other producers and customer service representatives on product knowledge and system knowledge for carriers.Met with and designed opportunity areas of growth with all personal lines marketing representatives for all carriers agency represented.Led and implemented successful audit and review of personal lines book of business for agency.Customer Service Representative & In-House ProducerDuckworth Morris Insurance Agency - Tuscaloosa, ALAugust 1987 to June 1996Responsible for assisting 9 secondary locations on placing business with daily activity for most offices.Processed renewal and commission information on all new and renewal business for these locations.Quoted, reviewed and secured placement of business for new producers within the primary office in Tuscaloosa and entering the information into the Applied System for bookkeeping purposes.Successfully led project that would give the secondary locations primary responsibilities of their own new and renewal business in dealing directly with various companies and also entering their own information into the management system.Once secondary locations were independent of the main office, requested to be assigned to the largest personal lines producer within the agency to assist with development, retention and servicing of Personal Lines and new and renewal business.Quoted, explained and issued coverage to in-house accounts that were call-in or walk-in customers.EducationSome college in BusinessAwardsCircle of SuccessMarch 2009Award given to Territory Sales and Marketing Professionals at Encompass Insurance Company for exceeding company goals in a given territory. Award trip to Resort in CA for 5 days with round trip air fare for winner and guest, all expenses paid and festivities with other winners and companyExecutives. Also received the Circle of Success Gold Ring. And smaller gifts in hotel room at check-in of the Resort.Certifications and LicensesCertified Insurance Service RepresentativeMarch 1988 to current, renews each JanuaryProfessional training for excellence in Customer Service.Certified Insurance CounsellorJanuary 2006 to current, renews each JanuaryIn-depth teaching and understanding of the different types of insurance coverage/policies, understanding of risk selection for new and renewal clients, risk management to protect the client, your agency and the company(s) you represent.Additional InformationReferences Furnished Upon Request. |
