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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLECell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESuwannee, GeorgiaPROFESSIONAL EXPERIENCEBroadcom Data Center Storage Group June 2016 presentSQA EngineerFunctional testing experience:Develop and execute comprehensive functional test plans, test case and test strategies for Dell enterprise server with Hardware RAID (Redundant Array of Individual Disk) controllers firmware validation.Perform manual and automated testing for firmware functionality validation reducing post release defects.Conduct functional, regression and integration testing to validate intended firmware behaviors.Improve test cases by creating and updating automated Python/shell test script for SAL automation/Jenkins for testing efficiency and coverage leading to a reduction in regression testing time.Experience with automated testing with Python scripting and CI/CD system processes for system level debugging to triangulate potential defects.Document and clearly explain the test procedures, test results and identify defects with reliable reproductions.Track defects and report across test phases. (Alfa, Beta, Regression to GCA)Stage and configure test bed with designated Dell servers on Windows, Linux and VMware platforms for data storage components.Actively revise and configure test framework to accommodate and automated tools to meet test objectives with Python/Shell.Maintain test environment with updated tools such as test software/embedded firmware/drivers/operating systems/hardware components.Testing embedded MegaRAID Firmware, Driver and software tools including StorCLI, PERCCLI, JSON, G4Xtool within OS in band and UEFI mode.Collaborate with cross-functional teams including FW, driver, PL, BIOS (UEFI/Legacy), developers and hardware engineer to analyze, debug, and localize potential and actual defects to identify root causes.Work with cross-functional development teams to include system level verification within the regression test phase, significantly reducing post-deployment bugs by 22%.Participate in technical discussion and functions behavior review to provide feedback and insights for intended product request objective.Proactively capture and analyze PCIe traces using trace analysis techniques to capture failures and identified PCIe errors using Teledyne LeCroy PCIe Protocol Analysis software and Summit T416 PCIe/NVMe analyzer.Test Dell RAID controller configured with PCIe Switch PEX89000 and NVMe, covering different RAID levels, data security feature and storage configurations.Exposed to JTAG firmware debugging and recovery techniques. Such as flash reprogram and recover controllers via in-band as well as out of band interface such as IPMI and BMC.Test Dell RAID security and encryption features LKM and EKMS with Dell BMC(iDRAC) remote access (putty or GUI web interface)Experienced in capturing and analyze BMC diagnostic information for all none RAID related issues or 3rd party Dell server issues.Landis+Gyr September 2014 June 2016Firmware QA EngineerFirmware testing experience:Hands-on and analytic testing, troubleshooting Gridstream RF communication devices in a true mesh peer-to-peer network environment.Acquire and prepare test environment with the predefined SW tools with dedicated hardware, software, and endpoint firmware releases.Configure RF devices including Smart meter, Collector and Router to ensure endpoint data communication, and routing reliability from endpoint mesh network to multi-tier infrastructure and back to Command Center.Create, build and execute test cases to verify endpoints intended functionality.Study and identify and file firmware defects for unintended firmware behavior.Research and evaluate user story requirement by creating test cases for new implemented feature. Document findings with FW logs for reporting test progress.Work and collaborate with team lead, test architect and firmware developer to test and verify user story objective and test case feasibility.Work closely with team lead and test architect manager for problem escalation and resolution to minimize impact on project deadline.Consult firmware developer, environment development team or hardware engineer to isolate defects and resolution.Participate in hardening and regression process by re-running and re-test resolved defects ensuring defects are truly resolved and un-reproducible.Update legacy test cases and user story based on new findings and implementation.LSI Logic January 2013 August 2014Test EngineerSystem Engineer experience:Acquire and building test bed with the predefined and dedicated hardware and software.Acquire, build, configure, and install servers from IBM, HP, Lenovo, Dell, HP, NEC, Supermicro and etc.Stage, configure and build computer system with operating system, data storage and networking.Maintaining test bed with controllers and drives ranging from SAS, SATA, SSD, DIF, 4k with storage enclosure.Install and configure computer system with test tools eg. Medusa IO, MegaRAID and etc.Analyze and maintain computer system, software, data storage and tools needed for the dedicated test bed.Basic scripting in crossed platform to manage, automate and execute test.Experience with Python scripting in crossed platform with MegaRAID objects for automating test purposes.Monitoring, maintain and update test computer system hardware, software and networking.Identify research and resolved escalated hardware, software or networking problem.Provide technical support to internal customer eg developers, system engineer and etc.Provide technical help to Software or Firmware developers to check reproduce and resolve defects or fixes. Eg. SSH or remote connection to the test system.Software testing experience:Hands-on and analytic experience in check, verify, testing, and troubleshooting in an embedded firmware application.Test, implement and evaluate real-time embedded system firmware for LSI controllers to optimize endurance and reliability with IBM, NEC, Fujitsu servers.Execute test cases verifying and checking intended SW, firmware and drivers functionality in crossed platform.Execute assigned test case by documenting test logs and reporting work progress and findings.Generate, document and diagnose assigned test cases and test plans.Testing embedded Firmware, Driver, MegaRAID System Management tools, WebBios, StorCli, MegaCLI, HII, SMIS, SNMP, Storelibtest and etc.Work closely with team lead and test architect to understand and examine test case objectives and feasibility.Work closely with test lead and project manager for problem escalation and alternate solution to avoid impact project deadline.Work closely with Software / Firmware Development engineers or Development team to isolate defects and solution.Rerun and re-test resolved defects ensuring defects are truly resolved and un-reproducible.Updating legacy test case base on latest release and defect findings.Edit and update automated test case base on latest release and defect findings.IBM/IHG PMS Deployment August 2008 December 2012IBM Deployment Technical AnalystTechnical Consultant experience:Provides technical help and resolves escalated hardware, software, and network issues from IBM field Installers and Micros Installers during Install-1, Training, and Install-2/Cutover.Provides installation support including software, hardware, and networking assistance that relies on experience and judgment to identify research and resolve technical problems presented through Level I.Documents, tracks and monitors escalate problems to ensure timely resolution via online ticketing system (Quickbase).Provides technical help and guidance to IBM Staging center for all PMS hardware and software rollout ranging from x225, x335, x3250 to x3400 IBM servers, RAID, RSA setup and configuration.Maintains and improves installation documents for IBM field installer Install-1 and 2 Install documents.Maintains, improves and updates staging guides for all related hardware for IBM Staging center. Staging Document (Multiple types of servers, workstations, printers, switches, UPS, backup types, firmware updates, RAID configurations)Tests new images on new hardware and updates staging documents.Designs and improves server and workstation imaging process to reduce time and help process improvement. (Eg. Ghost casting)Identify research and resolve escalated hardware, software or networking problems.Performs other duties or special projects as assigned. (Eg. IHG Sunset 2000 Project hardware recovery and pending tasks). Occasional SRG backup when needed.Manage, coordinate, and support Out of scope/Custom install eg. (Move Add Change Install) in re-staging OLD/Re-USED legacy equipment. Research, prepare, and provide all compatible images and tools needed for unconventional installs.Provide hardware health checks, analysis and compatibility checks for Out of scope/Custom install. (Move Add Change Install)On call availability by Cell phone (24 hours/7 days)Technical support scope covered all hardware, software and interface issues during Opera4 upgrade and monitoring life after installs (24 hrs).Documented, tracked and monitored escalated problems to ensure timely resolution.Opera4 upgrades contained 22 different scenarios and machine types raging from Memory, SCSI Drives, BIOS, Firmware, Raid controller, APC, Tapeless Backup, OS, Opera PMS 2.5 to Opera4 upgrades.Opera4 upgrade tasks involved image backup and restore configurations, Server Raid configurations, network configurations.Provided Post Opera4 upgrade support for Server OS administration, daily system backup and Interface functionality check.Work directly with hotel IT, IBM Tech, IHG Support, Opera support, Interface vendors e.g. AT&T, Micros Fidelio, Digital Hand, IBMCEProject Management and Coordination experience:Scheduled and coordinated available technical resources for Opera4 upgrade.Coordinated, tracked and managed Opera 4 upgrade related tasks such as hotel readiness check, asset tracking and revisit scheduling.Communicated and reported Opera4 new plan, progress, and issues in a daily manner.Contributed to ongoing process improvement.Manage, develop & coordinate deliverables of Opera PMS (Property Management Systems) for IHG hotels nations wide.Responsible for providing immediate effective response to opening hotels requests, with the goal of satisfying hotel requests, with proper guidance and support to ensure successful cutover.Ensure that hotels are properly allocated for scheduled tasks, such as site survey and Opera PMS system installation preparations and arrangement.Escalate any scheduling problems or exceptions to the Dept PM for immediate attention to prevent cutover delay.Provide support and assistance to hotels, IBM installers and IHG team members including IHG Senior PM, Technical Service Consultant and IHG New Hotel Opening Group.Improve and simplify pre-established site readiness preparation process with clear goals and objective.Actively tweak and customize process to ease and relieve hotel manager from overloading paperwork with simple and clear instructions.EDUCATIONKennesaw State University, Kennesaw, Georgia. Bachelor of Science in Computer Information System.Informatics College Singapore, Advance Diploma in Computing Studies. Oxford University External Program. Higher National Diploma, British (NCC) National Computing Centre.TECHNICAL SKILLSProgramming Language: Python (Intermediate), C++ (Intermediate), Java (Intermediate), PL/SQL (Intermediate), Shell Scripting (Intermediate)Test Methodology: SDLC, Agile.Platform: Microsoft Window Server 2022, Redhat 8x/9x, ESXi 7/8, FreeBSDTools: Microsoft Office, Symantec Backup Exec, IOMeter, VDBench, TFS, MS Test Manager, ClearQuest, Visual Studio, VISIO, Putty, TeraTerm, Jenkins, JTAG, Selenium.Hardware: IBM /Dell EMS servers R750, H965i/e RAID controllers, UBM/active Backplane and external storage enclosure (MD2424, MD2460), PCIe Switch PEX89000. RAID (Redundant Array Independent Disk), Quarch, Summit T416 PCIe and NVMe analyzer. |
