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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEQUALIFICATIONS:Provide transparent, comprehensive client communication regarding increased efficiency, defects, and workaroundsExpert in Microsoft Office Suite, Excel, SharePoint, Tableau, SQL queries, ServiceNow, variable billing, ACA, and MedicareAbility to prioritize and remain focused on the essence of an issueExcellent with customer support services, stakeholder/client relations, problem-solving, business operations, data and financial analysisSkilled at learning new concepts quickly while working well under pressureAgile, team, project, and work managementExtensive customer success and data analysis experienceEXPERIENCE:May 2024- Sept 2024 Pyramid Consulting/Accenture for ServiceNow Fully Remote/Santa Clara, CAAI Data Services Manager (Business Operations Manager-contracted assignment)Responsible for managing contingent operational workQuality assurance of data for multi-department budgetingConducted financial analysis to support business decisions and strategic planningDeveloped financial models and forecasts to guide budgeting and resource allocationMonitored key performance indicators (KPIs) and provide insights to improve operational efficiencyCollaborated with departments to streamline processes and enhance profitabilityPrepared reports and presentations for senior management to communicate financial insightsIdentified market trends, risks, and opportunities to drive business growth.Supported implementing financial systems and tools to enhance data quality and analysis capabilities.Direct positive reference available for this assignmentSeptember 2013 to August 2023 enGen/HM Health Solutions/Highmark (same company) Pittsburgh, PACustomer Success Manager (promoted from Sr/Lead Business Analyst, Team manager, Platform Resolution Consultant)SAAS liaison between large clients, stakeholders, and IT, monitoring key performance indicatorsTriaged problems, issue management, and ensured the success of issue resolution and defect implementationMentored/trained on complex functionality, implementation, and workaround procedures, traveling to client sitesClient point of contact and escalation contact for questions, investigation, and issue communicationEnhanced system efficiency using data analysis, financial analysis, reconciliation, automation, and revision of existing processes reducing errors from 40,000 to under 500 monthly for 1 million membersResponsible for the creation of documents, status dashboards, and mapping of processes and proceduresConducted in-depth assessments of existing systems, quality assurance of data systems, and recommended technical performance enhancements, requirements gatheringManaged, assigned, and aided in production support issues, monitored and coordinated resolution, product managementDecreased 1000 employee work hours by creating more efficient methods for a large healthcare clientResearched, analyzed, and corrected billing inconsistencies due to migration, Medicare, and Healthcare reform regulationsCreated workarounds until the implementation of current system enhancements or defect corrections occurredManaged a team of 8 onshore resources, and guided a team of 23 offshore resourcesTimesheet approval, goal creation, employee development (team manager position)September 2012 to September 2013 Direct Energy Pittsburgh, PAGas Billing Analyst (contracted then hired)Researched and corrected multiple account billing inconsistencies due to migrating to a new billing systemPerformed root cause analysis of product and rate disputesOne of only two gas analysts that rectified all billing corrections for 15,000 accounts, 175 different productsTrained other employees on the use of a new billing system for customer service and support needsDetailed tracking, reporting, and analysis of all errors of two ticket systems using pivot tables, charts, Vlookup, macrosActed proactively to prevent prior errors with each acquisition and migration to the new systemOctober 2010 to September 2012 Multiple Locations Pittsburgh, PAAccounting/Financial Analyst Consultant (contracted assignments)GlaxoSmithKline, AR Building, Healthcare Management Advisors, Jones Lang LaSalleReconciliation, general ledger entries, financial reporting, budget forecasting, general accounting, cash analysisTax accounting and income tax preparation, billing, AP and ARCreated and maintained data and reports for analysis from a large pool of data for upper management useProvided vast amounts of information for audits performed by PWC2008-2010 Westinghouse Electric Company Cranberry/Churchill, PATechnical Staff Assistant/Accounting Associate IIAnalyzed financials for budget preparation and forecasting (some $36 million budgets) of new facilitiesData tracking, and analysis for $45 million construction project with multiple small projects within, cost accountingFixed asset, capitalization, and depreciation of those same construction projectsExecuted accounts payable duties to ensure timely invoice payments, accounts receivableResearched invoices and communicated between company departments to expedite payments via email and telephoneEDUCATION:December 2002 University of Pittsburgh Pittsburgh, PABS, Business Administration Dual Degree: Finance and MarketingCERTIFICATES AND LICENSES:ITIL Foundation Certificate in IT Service ManagementSix Sigma Yellow BeltSAFe 6.0 Agilist CertifiedPA Life and Health Resident License |
