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Phone: PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfileExperienced in customer service and sales roles with excellent communication skills.Proven ability to handle multiple tasks and prioritize effectively in fast-paced environments.Skilled in conflict resolution and maintaining positive relationships with customers and colleagues.Strong organizational skills and adaptability to changing situations.Dedicated and motivated with a positive attitude towards learning and growth.ObjectiveTo leverage my customer service and sales experience in a challenging role where I can contribute to company success and advance professionally.SkillsCustomer Service ExcellenceSales and NegotiationConflict ResolutionMultitasking and PrioritizationRelationship BuildingOrganizational SkillsAdaptabilityCommunication SkillsEducationWilliam Knibb Memorial High School  Grade 12 (2019-2020)Courses: Chemistry, Communication Studies, Environmental ScienceHolland High School  Grade7-11 (2014-2019)Courses: Mathematics, English Language, English Literature, Social Studies, Integrated Science, Religious EducationTraining Direct  Nurse Aide (August -September 2024)Graduation Certificate.American Heart Association BLS CertificationWork ExperienceHome Health AideRight at home of greater Fairfield County. (Oct. 2024)Personal care: Assisting with bathing, dressing, and grooming.Medication management: Helping patients take their medications as prescribed.Sales Account SpecialistNational Pen (2022-2024)Cultivated positive business relationships to drive future sales and customer retention.Demonstrated strong sales acumen by effectively presenting and promoting products/services.Achieved and surpassed sales targets consistently through strategic negotiation and relationship-building.Managed order processing and maintained up-to-date product knowledge.Customer Service AgentJamaica Auto Parts (2021)Provided exceptional customer service by addressing inquiries, resolving issues, and processing orders.Directed customers to appropriate departments and facilitated smooth operations.Played a key role in customer satisfaction and repeat business through effective problem-solving and service delivery.Volunteer ExperienceAssistantFalmouth Courthouse (2019)Supported daily operations by assisting with administrative tasks and customer service.Directed customers to appropriate departments and facilitated smooth operations.Played a key role in customer satisfaction and repeat business through effective problem-solving and service delivery.Clarks Town Primary School Assistant teacher 2018 (Volunteer) Grading assignments Providing support and reinforcement for teacher and lessonsSkillsAttention to detailTime managementEffective communicationPatience and flexibilityProblem Solving SkillsPhysical and Emotional resilienceCompassion and Empathy