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Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLESummarySenior System Administrator with 29 years of experience in technical and customer support roles.Proficient in:Windows server 2012, 2008, 2003 and 2000 administrationCitrix(packaging, troubleshooting and delivery)DNS, DHCP managementEnterprise multi-regional environments(management and configuration)Windows 7 and XP desktop deployment and managementManaging customer expectations with patience and diligenceDaily responsibilities include:Manage Ciscos Network Registrar and Microsoft DNS and DHCP solution within the domainPerform general network administration tasks within Active Directory, managing shares, setting permissions, group membershipsSupport customers, internal and external with application upgrades, regulatory maintenance and problem resolutionApplication delivery via CitrixMicrosofts App V and Novell ZenworksMaintain highly available clustered print serversMajor Projects:Active Directory migrations and consolidation of multiple regional domainsData migrations from local server storage to more stable highly available NAS solutionsDeployment of Altiris rapid serverDeployment of Citrix 4.5 and Presentation ServersCollapsed antiquated Microsoft domainsFranciscan Health System acquisitionDeployment of remote access support via JuniperPhysical relocation of entiredata center various times throughout the yearsJewish Hospital acquisitionDeployment of Microsoft App V Virtual Application DeliveryDesktop standardization across multiple regionsVirtualized hundreds of out dated physical serversDecommission hundreds of end of life cycle physical serversWhile with Select Source Intl. @ Honeywell:Surface mount component level repair of PCBs controlling product distribution along conveyer belt systems.While with Luxottica:Technical Coordinator: Service desk support for worldwide Lenscrafters, Sunglass Hut, Pearle Vision, Ray Ban ect. Store systems Support from network connectivity to in store hardware connectivity replacement if necessary.Resolution or Escalation of Point of Sale issues from insurance, makability problems. Any issues experienced with the stores completing or processing an order for customers we are there to assist completing that transaction.Experience:Service Source International assigned to Honeywell June 06 2023 to Oct. 11 2024Lowes April 2022 to March 2023Luxottica Sept. 2015 to Feb. 2022Dell Services, Cincinnati OH (Mercy Health Account) 2010 to July 2015Mercy Health, Cincinnati OH 1990 to 2010Franciscan Health System, Cincinnati OH February 1986 to 1990Education:Cincinnati Technical College, Cincinnati OH 1985Associate of Science in Electronics EngineeringAdditional formal training classesoCisco CNR DNS and DHCP implementation and managementoWindows MSCE trackoNovell Installation and Maintaining Netware Directory ServicesTools used:WiresharkWindows native toolsWindows support packsSysinternalsTechnetPC-ToolsInternet searches