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Click here or scroll down to respond to this candidateCandidate's Name
Brighton, MI PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDINCurrently completing an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 19+ years in administrative and clerical positions have led to developed skills in time management, problem solving, and multi-tasking.RELEVANT SKILLSTechnical Support & Troubleshooting User Training & Support Operating Systems Installation Software Installation & Configuration Customer Service Windows Linux Domain Name System (DNS) Networking System AdministrationEDUCATION, CERTIFICATES, & CERTIFICATIONSMerit America Virtual 08/2024-11/2024Google IT Support Professional Certificate (11/2024) Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certificationAdditional Skill Development Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud conceptsRELEVANT EXPERIENCEBlue Bear Houses LLC - Brighton, MI - (Apr 2024 - present) - House Manager/Technical Support Assist housing director and guests with wireless connectivity. Troubleshoot connection issues, then alert housing director when connectivity fails. Assist older guests with devices.Michael Steiner - Lake Worth, FL - (Feb 2017 - Oct 2023) - Technical Support Maintained speed and performance of Windows computer via file defragmentation and compression Protected computer and Android phone via antivirus installation and implementation Maintained performance of phone by reminding end user to let the software update Installed, uninstalled, and reset drivers for peripheral hardware Geraldine Hancock - Bronx, NY; Bethlehem, PA; Yonkers, NY - (June 2001 - Dec 2007, Dec 2008 - Dec 2009, Mar 2010 - Dec 2016) - Administrative Assistant Converted data from floppy discs, onto rewritable CDs, then onto USB drives Scanned and exchanged necessary documents and data via e-mail, fax, and print Maintained performance of Windows computer through file defragmentation, compression, and deletion, and antivirus installation and implementation Assisted in rebuild and programming of workstation Installed, uninstalled, and reset drivers for peripheral hardware Harvey Milk High School/Hetrick-Martin Institute - New York, NY - (Jan - Feb 2006; Nov 2003 - Jun 2005) - Technical Assistant/Administrative Assistant Assisted in setup of wireless network for the school and after-school program via installation of software and linking of IP addresses. Delivered mail, messages, and memoranda Utilized phones Organized and filed paperwork Located the principal, staff, teachers, parents, and students for conferences |
