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Click here or scroll down to respond to this candidateCandidate's Name
St. Louis, MO PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYBusiness-savvy professional with 14 years of experience supporting customer service environments. Specializes in managing network infrastructure, optimizing operations, and reducing redundancy. Recognized expert in troubleshooting complex issues and devising innovative solutions within project constraints. Effective team player, adept at collaborating with staff, vendors, and end-users. Known for organizational skills, dependability, and the ability to manage multiple priorities with a positive attitude. Willingly takes on additional responsibilities to achieve team objectives. Committed to meeting company goals through consistent and organized practices. Proficient in working under pressure and adapting to new situations and challenges to enhance the brand. PROFESSIONAL EXPERIENCEPRN Healthcare St. Louis, MO Recruiter Aug 2024Identified, recruited, attracted, and hired top healthcare professionals to meet staffing needs. Managed the full recruitment lifecycle, from sourcing candidates to onboarding new hires. Collaborated with hiring managers to understand staffing requirements and develop effective recruitment strategies. Maintained a pipeline of qualified candidates, conducted interviews, and ensured a positive candidate experience. Wells Fargo St. Louis, MO Escalations Representative May 2022 - Jun 2024 Managed and resolved high-priority customer issues. Handled escalated customer complaints and inquiries, ensuring timely and effective resolution while maintaining a high level of customer satisfaction. Acted as a liaison between customers and various internal departments, utilizing problem-solving skills and knowledge of company policies to address complex issues.Eversana Chesterfield, MO Nurse Network Coordinator Jan 2020 - May 2022 Managed, recruited, and coordinated a national network of nurses to ensure delivery of high-quality healthcare services. Acted as the primary point of contact between healthcare providers, patients, and the nurse network, ensuring seamless communication and efficient service delivery. Monitored nurse performance, addressed clinical issues, and supported the development of patient care programs. Express Scripts St. Louis, MO Sr. Patient Care Coordinator Mar 2014 - Dec 2019 Managed patient interactions, coordinated care plans, and addressed complex patient needs. Worked closely with healthcare providers, insurance companies, and pharmacies to facilitate timely delivery of medications and treatments. Mentored junior staff and contributed to continuous improvement of patient care processes. MTC CDL Trucking Hazelwood, MO Administrative Assistant Nov 2012 - Mar 2014 Provided essential support to ensure smooth operation of the office. Managed daily office activities, coordinated schedules, and supported the team with clerical duties. Served as a key point of contact for internal and external stakeholders, ensuring effective communication and efficient workflow. EDUCATIONBrown Mackie CollegeAssociate of Applied Science, Pharmacy Technology, 2014 CERTIFICATIONSHR Foundations: Core Human Resources certification |
