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Click here or scroll down to respond to this candidateCandidate's Name
Service and hospitality orientedKnoxville, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Cedar BluffKnoxville, Tennessee 37923Currently living in West Knoxville TNWilling to relocate to: West Knoxville, TN - Louisville, TN Authorized to work in the US for any employerWork ExperienceManager in TrainingMcDonald's Restaurant USA-Knoxville, TNOctober 2023 to October 2024Monitor food quality and training of new employees GSAExtended Stay Hotels-Knoxville, TNAugust 2014 to September 2023Check guests in/out; balance reports and resolve guest issues. We have had a contest for the past 10 months and I have won 9/10 times. This contest is based off of times a GSA is mentioned in surveys submitted for exceptional customer service given.Bluegreen vacationsBluegreen resort-Pigeon Forge, TNMay 2021 to May 2022Check in guests; resolve guest issues and monitor reports. GSAHampton Inn and Suites Sevierville TNOctober 2020 to May 2021Fully trained using Onq system; check guest in/out; resolve guest complaints. Night AuditorUptown Suites-Smyrna, TNFebruary 2018 to June 2019Balance daily reports; check guests in/out; resolve guests issues. Ramp agentEnvoy AirSeptember 2017 to October 2017Successfully completed my training but did not like the environment at Envoy Air. One employee was allowed to sag his pants that showed his buttocks. Lead AmbassadorHyatt Place-Nashville, TNMarch 2016 to August 2016Monitor all guest reports; handle guest complaints; supervise and train front desk personnel Ticket agent for an international airline at BNAAir Canada-Nashville, TNJune 2016 to June 2016I could not get clearance but I am able to get clearance now as I worked for Envoy Air. Guest Service AgentDoubletree Hotel by Hilton-Nashville, TNSeptember 2015 to February 2016Monitor all guest related reports; handle guest complaints; left position due to working conditions. Guest Service AgentHilton Garden Inn-Nashville, TNSeptember 2014 to August 2015AM lead; monitor all reports; trained new employees; on Q certified GSAExtended Stay of America in Nashville, TN-Nashville, TN June 2014 to August 2014I performed the night audit and worked 2nd shift.Restaurant General ManagerShoneys of Nashville-Nashville, TNJune 1995 to June 2005Recruit and train management staff; maintain health and profit standards of restaurant. Obtained training restaurant status.Director of SalesCountry Inn and Suites-Nashville, TNSeptember 1995 to August 2003Monitor sales of hotel; direct the profit of hotel; train front desk employees on sales efforts PT Night AuditorHampton Inn And Suites-Knoxville, TNJanuary 2001 to March 2003Perform end of the day reportsRestaurant General ManagerKrystals-Nashville, TNMay 1986 to June 1994Recruit and develop staff. Managed first training restaurant without a drive through. Maintained profitable and health standards of restaurant.Shopper scores always 90+. Training restaurant status achieved. EducationMS in Food Chemistry and NutritionTuskegee University - Tuskegee Institute, AL1977 to 1979High school diploma or GEDSkills I am fully OnQ trained and certified. Cash Handling Billing Marketing Scheduling (10+ years) Customer Service (10+ years) Management (10+ years) Microsoft Word (10+ years) Outlook (10+ years) Night Audit (10+ years) Guest Services (10+ years) Night Audit Laboratory Experience Guest Services Front Desk Chromatography Leadership Experience Hotel Experience (10+ years) Hotel Management (10+ years) Supervising Experience (10+ years) Management Experience (10+ years) Upselling (10+ years) Gas Chromatography Microsoft Office Research & Development (9 years) Payroll (10+ years) Presentation Skills (10+ years) Spectroscopy English (10+ years) Restaurant experience (10+ years) Serving (10+ years) Budgeting (8 years) Recruiting (10+ years) Hospitality High-Performance Liquid Chromatography Communication Skills Microsoft Powerpoint Quality Control Microsoft Excel Sales Organizational Skills Hospitality management Employment & labor law Human Resources Administrative Experience Quality Assurance Computer Skills Cleaning Time Management Training & Development Project Management 29 years of experience Cost control Basic math Photography Cognos LMS Writing skillsAssessmentsAdministrative support professional fit Proficient September 2020Measures the traits that are important for successful administrative support professionals Full results: ProficientWork motivation ProficientSeptember 2020Level of motivation and discipline applied toward work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI have a passion to satisfy my guests. |
