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Candidate's Name
Tallahassee, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSeasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Twenty-eight years of varying services with the State of Florida, promoting up throughout my career. Diligent worker with strong communication and task prioritization skills. SKILLS Excellent Organizational skills Excellent Work Ethics Ability to Prioritize Work Load Listening skills and problem solving Excellent customer services follow up skills Excellent Telephone skillsWORK HISTORYOffice Clerk/Receptionist, 11/2021 - CurrentWakulla Pregnancy Center  Crawfordville Provide clerical support to the Executive Director Assemble patient packets including intake, HIPPA, and available social services. Greet new and follow up clients Receive tangible donations for the Butterfly Boutique. Front Desk Receptionist, 07/2012 - 07/2013Hematology Oncology Solutions  Tallahassee, FL Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current. Adhered to strict HIPAA guidelines to protect patient privacy. Managed multi-line phone system and pleasantly greeted patients. Maintained current and accurate medical records for patients. Tax Collector Revenue Specialist II, 01/1997 - 01/2008 State of Florida Department of Revenue  Tallahassee, FL Worked in Central Registry for Child Support Enforcement Maintained knowledge of other state's and countries child support laws for reciprocity Processed court ordered child support Worked with the IT department to develop and implement new processes that improved child support collections Calculated arrearage and current support for correct payment for the children of the state of Florida. Senior Clerk, 01/1989 - 07/1997Florida Department of Health and Rehabilitative Se  Tallahassee, FL Worked in Medicaid provider relations Answered call center line for Medicaid provider relations Assisted processing Medicaid claims Helped resolve Medicaid provider billing discrepancies and coding inconsistencies resulting in payment of claims