Candidate Information Title Support Engineer Application Target Location US-GA-Lawrenceville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Application support Engineer Marietta, GA Support Escalation Engineer Atlanta, GA Microsoft Office Support Engineer Atlanta, GA Technical Support Qa Engineer Lilburn, GA Customer Support Network Engineer Atlanta, GA Devops Engineer Helpdesk Support Dawsonville, GA Technical Support Engineer Snellville, GA

Af AlamStreet Address , USA, EMAIL AVAILABLE, PHONE NUMBER AVAILABLEBachelors in Computer Information Systems, 2013US CitizenObjective:I am looking for Application Support Engineer OR Production Support Engineer job. Job Types Preferred:FULL-TIME(Any Shift including Night Shift): 1. 100% Remote 2. Hybrid 3. On-Site Professional Summary:I have over 14 years of professional experiences supporting applications and servers operating on both UNIX/LILUX and Windows O/S systems. Provided application and production support and troubleshooting for internal and external users, ensuring timely resolution of issues. Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in a significant reduction in application and server downtime. Work Experience:Cloud Software Group (July 2020 - Continue)Alpharetta, GeorgiaSr, Application Support Engineer (Content Management, Endpoint Management, Gateway) Supported ShareFile, Endpoint Management, XenMobile, NetScaler Gateway. Troubleshooted and provided resolutions for customer production environment related issues. Worked with escalation engineers, development teams, Team Leads, managers, Sales Teams, Account Team, Product and Project managers to get the issue resolved. Used Salesforce for Ticketing system, Genesis for phone system, Teams and GoToMeeting for live conference calls to work customer issues, Jira for bugs tracking. Used Splunk, Fiddler, Google Developer Tool for analyzing logs and network captures. Perform SQL queries to verify data from different versions of Microsoft SQL servers, Used ShareFile API using postman calls to view, modify or update data. Provided Provided support for on-prem, cloud based and hybrid products. Assisted customers to configure any settings, update software and other configurations for the products mentioned above. Assist customer to deploy and troubleshoot server and device level software. Implement approved Windows PowerShell Scripts for scheduling data transfer and log maintenance. Have clear understanding of SDLC and STLC using DevOps methodologies which is essential part of my job as Application Support Engineer. a Supported and troubleshooted End to End ShareFile web application, StorageZone controller servers, Single Sign on related, Mobile device management system, NetScaler gateway for traffic management and security.SRS Trends & Styles (May 2018  March 2020)Dhaka, BangladeshVolunteer Technology Support (Retail Application)Supported and provided solutions and supports for SRS JAVA and .NET Application. Performed all aspects of troubleshooting related to the applications. Used Unix and other tools to scripts. Used SQL and PL/SQL to perform database queries and functions.Performed all related works to support applications. Worked in both Linux and Windows server environments using multiple different database systems like Oracle and Informix. Used ticketing systems for both Incident tickets and bug tracking. Used AWS cloud environment.Fiserv (September 2017  April 2018)Alpharetta, GAApplication Solution Engineer (Financial, Banking sector, specifically Payments Systems)Supported and provided solutions to clients for JAVA, .NET and HTTP based BillMatrixNext Applications. Used ticketing systems for both Incident tickets and bug tracking. Used Splunk for monitoring errors. Worked in AWS and VMware environment.Monitor jobs and logs to track issues and provided solutions in a Multi-tier service application infrastructure. Performed software testing during troubleshooting.Acted as L2/L3 level support engineer. Used SQL and different O/S to troubleshoot issues. Used AWS cloud environment. Used Unix and other tools to scripts. Used SQL and PL/SQL to perform database queries and functions. Cricket Communications / AT&T (May 2016- April 2017) Atlanta, GAProduction Support Engineer (Phone, Billing, Employee. Location)Supported END to END DAO and ABI application. Worked on SQL server SSRS and SSIS daily basis. Used AppDynamics to watch application behaviors. Worked in AWS and VMware environment.Worked in GIT environment. Performed REST API Functional Testing using POSTMAN. Used ticketing systems for both Incident tickets and bug tracking. Acted as L2/L3 level support engineer. Used Linux scripts to troubleshoot and to automate jobs using Autosys. Used Splunk for monitoring logs. Used Jenkins. SourceTree, Source Code to push major, off-cycle and hotfix builds. Worked on both Linux and Windows Environments.VMWare  AirWatch (September 2014 - May 2016)Atlanta, GAProduct Solution Engineer (Mobile, Cloud)Identified defects within multiple different applications such as SCL, INBOX, AW Browser, and many others.Configured and performed troubleshooting Workplace ONE and VMWare Identity Manager along with LDAP and Active Directory Integration.Provided end-to-end supports for Mobile device management, Mobile content management, Mobile email management, Mobile application management, Telecom integration with MDM, Install and configured Secure Email Gateway (SEG), PowerShell, Mobile Access Gateway (MAG), BOX, AirWatch Cloud Connection (ACC), AirWatch MDM console and device server. Used AWS and Azure services for integration into mobile device management for customers.Provided both L2 and L3 supports. Worked on both physical and virtualized could environments using Linux, Windows server. Used AWS cloud environment. Used Unix and other tools to scripts. Used SQL and PL/SQL to perform database queries and functions.Cisco Systems (June 2009 - September 2014)Lawrenceville, GAProduction Support Engineer (Network, Cable, Broadband)Performed full life-cycle product testing and closely with multiple development teams in agile environment on Explorer Controller 7.0 and on Switch Digital Video 2.x.x version that includes end-to-end testing, application module testing, backend testing using SQL, regressions testing and system testing along with other testing responsibilities,.Performed Tier 2 Application support in a very visible and highly demanding for large scale customers such as Time Warner, Cox Communications, Charters, Rogers Cable and many other big comparisons. Worked on shipping, ordering and inventory applications.Performed troubleshooting and testing and provided solutions for Switch Digital Video, OCAP, VOD, IPG, Channel Map, DTAC, Content Delivery, Complex RF & Ethernet Network and ISDP related issues.Developed new processes for internal and external users. Used Wireshark to verify network data. Performed troubleshooting using both Ethernet and RF network knowledges. Worked in AWS and VMware environment.Performed installing and upgrading new system releases, patches and database defrag.Performed application and web service-related issue. Provided both L2 and L3 supports Scientific Atlanta (July 2007 - June 2009)Lawrenceville, GaSystem Support Engineer (Cable Network)Performed end-to-end system testing on DNCS systems using multiple testing techniques. Supported JAVA, .NET and C++ based multiple applications both in LINUX and Windows environments. Used SQL skills for data analysis.Used Cisco UCS Server Configuration Utilities for network diagnostics.Performed back end testing including writing SQL queries for testing data integrity and validating business rules.Installed and upgraded DNCS systems for large customer such as Times Warner, Comcast, Cox, Cablevision, Rogers, and many others mid-size customers on-going basis in the maintenance windows.Scientific Games (June 2006 - July 2007)Alpharetta, GaProduction Support Analyst (Gaming, Racing, Lottery, Slot Machine)Provided application support for AEGIS systems to the customers.Created lab environment to perform full AGEIS application testing.Performed Video gaming system Installs, configures, upgrades and test new and old futures as a cohesive of complex AEGIS system thoroughly.Aegis video system is a combination of application, web, domain, Linux and database servers with multiple applications and software configuration with which communicate with varieties of different protocol types of gaming machines. Acted as Team Lead. Worked on both Linux and Windows environments using different database systems.Acted as a team lead in the system migration process for one of our largest clients (West Virginia Lottery Commission).