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Click here or scroll down to respond to this candidateCandidate's Name
Washington, DCEMAIL AVAILABLEPHONE NUMBER AVAILABLESummary HighlightsCustomer Service: Clear Verbal Communication skills, Clear writing skills, Problem-solving, High-volume phone and email answering.Technical support: installing & configuring computer hardware, software, and networks.Excel Interfacing: performing basic calculations with formulas and functions, professionally formatting spreadsheets, and creating visualizations of data through charts and graphs.Office 365 Administration: deployment, troubleshooting, and security & compliance.Work ExperienceMember Service RepresentativeID.me - McLean, VAJanuary 2019 to PresentAnswering high volume calls and emails.Communicating, Providing timely accurate and efficient service to customers via email and live chat.Administrating office supportFollowing up with new accounts and customersMaintaining members file in a databaseHandling Ticketing and escalate issues to management as neededWorking with other members to troubleshoot verification issue, research and provide a working solution.Assisting in documentation and playbook updates as necessaryHelp desk and Customer ServiceBethany Christian ServicesMay 2015 to December 2018Provided IT phone support to end-users by resolving technical issues and customer service.Maintained Windows computers and peripherals, including all configuring and monitoring.Installed over 100 desktop computers during a company-wide upgrade.Improved the overall network capabilities by 18% through designing and implementing new connectivity network configurations.Handled all desktop support issues, Conference room set up for meeting.Install and uninstall company application.Commended by management for exemplary troubleshooting skills.Interpreter/TranslatorLiaison LinguisticNovember 2013 to December 2019Served as Medical Interpreter at hospitals, emergency rooms and clinics.\Served as Legal translator/ interpreter in courts.Grew client list 5 to 30 though robust word of mouth.Received an average 85% customer satisfaction rating to date, 15% higher than company average.Account Payable ClerkStandard Parking PlusFebruary 2010 to May 2015Handle 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.Code and enter AP Invoices into an accounting system for immediate processing.Reconcile vendor statement and resolving all discrepancies through regular communication.Facilitate vendor and contractor payment process via check; ACH; and wire methods.EducationAssociate of Interpersonal CommunicationGrand Rapids Community CollegeAssociate degree in Information TechnologyMerit America |
