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Click here or scroll down to respond to this candidateCandidate's Name
Kennedy, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Tuscaloosa, AL - Birmingham, AL - Houston, TX Authorized to work in the US for any employerWork ExperienceFront Desk AgentCOURTYARD MARRIOTT HOTEL-Tuscaloosa, ALJuly 2024 to Present Guest records maintenance, verification of credit/debit card payments for reservations Checked guests in and out for arrival and departure times Executed high demands of guest hospitality, customer service and high levels of professionalism Answered phone calls and responded to guest emails through Marriott Bonvoy employee access profile Stored luggage, arranged disability transportation, and communicated with guests on Tuscaloosa City's attractions.Production OperatorABC Technologies-Gallatin, TNAugust 2023 to June 2024 Moved packages to the correct location for shipping and inspected customer items ensuring that the right products were not damaged or missing Assembled interior plastic vehicle components for Honda, Hyundai, Acura and Toyota Recorded material information on scrap sheets and calculated machine downtime Searched for items on storage shelves or in rooms using barcodes and serial numbers with a locator scanner Performed housekeeping tasks in assigned area, team work and executed leadership qualities(initiative, positive attitudes and professionalism) Front Desk AgentFairfield Inn and Suites by Marriott- Eastchase Pkwy-Montgomery, AL January 2023 to July 2023 Greeted and welcomed guests with a warm smile Managed online and telephone reservations Checked guests in and out on a regular basis Answered guest questions and addressed complaints with kindness, patience and calmness Frequent sorting of emails, distributed hotel room keys to guests and provided thorough explanations of hotels amenities including complimentary breakfast hours Unit AssemblerMaxHome, LLC-Sulligent, ALNovember 2021 to December 2022 Manufactured quality products, undertook responsibility in luxury furniture assemblage material onto correct wooden frames Executed detailed blueprint instructions ensuring products were created in good condition Trimming of parts without causing defects Assuring of effective Quality Standards in assembly convoy Use of production tools such as screwdrivers (flatheads, Phillip heads) drawer machines, staple guns, hammers and drills and ice picksMachine Operator/Material HandlerGRAMMER INC-Shannon, MSJanuary 2020 to December 2021 Inspected BMW and Mercedes interior vehicle components Assisted with inventory management, calculated and documented total defected automobile parts Stock management Lifted 50 lbs of plastic material into waste buckets for housekeeping management Proficiency with basic warehouse operations, such as completing tasks on time, assisting employees when necessary, and quickly distributing material out for customers Inbound Call Center RepresentativeSITEL Inc-Hamilton, ALJanuary 2021 to October 2021 Assisted in resolving recurring complaints by analyzing reports and identifying major processes to cease declination of client satisfactory Reached a 10% increase of newly customer NPS scores Maintained multiple customer accounts with confidential information which included cancellations of home installations, and paid subscriptions Answered questions regarding marketing products and services while offering information on related brands Saved $5,000 in operating costs in the first 60 days by repairing and servicing tech installation equipmentLead Brand AmbassadorOld Navy, G.A.P., Banana Republic-Miramar Beach, FL August 2018 to December 2019 Provided excellent customer service provision Lead cash handler Managed stock control, conducted inventory assessments and executed skill knowledge in customer product returns, and exchanges with efficiency Leadership (represented the company with a professional, positive and astute demeanor) Transported materials to and from marketing events Gift Shop Sales AssociateCracker Barrel Old Country Store-Columbus, MSJanuary 2018 to July 2018 Perfected the privacy, security and safety of our customers Executed knowledge of content design and completed the gift shop layout design task for the upcoming seasons Personalized interpersonal connections and trained new onboarding candidates for Sales role Welcomed customers in on a frequent basis Answered customer, and guest inquiriesTeam MemberMcDonald's-Vernon, ALJanuary 2015 to July 2017 Proficient Cash Management Issued customer receipts and correct change from the restaurants advanced POS System Monitoring software Executed precognitive knowledge of computer technology operations in ways to add satisfactory reviews by customers with the use of shortcuts and faster ordering methods Prepared customer meals and beverages, and assisted with front and back drive-thru Awarded #1 Customer Satisfactory in the District for outstanding hospitality EducationTechnical Degree in Information Technology/Mobile Security Shelton State Community College - Tuscaloosa, ALAugust 2021 to PresentAssociate's Degree in General StudiesBevill State Community College - Fayette, ALJuly 2016 to May 2018Skills Microsoft Power Point Goal-oriented Creative Easily adaptable Entry-level technical support operational skills representative Triage Presentation skills Microsoft Word Customer support Communication skills Microsoft Word Troubleshooting Hospital Experience Vital signs Computer science Capable of typing more than 55 WPM Oral comprehension Telecommunications Medical Office Experience Mental Health Patient volunteer Medical Terminology Comfortable in a fast-paced working environment Leadership Hospital experience Integrity Ability to demonstrate interpersonal and networking skills between diverse customer bases. Data collection Desktop support Telemarketing Research Salesforce Organizational skills Ability to demonstrate conflict resolution and negotiation. IT Operating systems Ability to understand and address customer issues efficiently. Client Data Entry Customer service Retail sales Communication Problem management Medical Scheduling Microsoft Office Organizational skills Microsoft Office Hospitality Computer skills Multitasking Guest services Professionalism Sales Guest Services Microsoft Windows Server Medical Records Patient Care Time management Experience Administering Injections Bill processing Trustworthy Information processing Decision making Network Administration HIPAA Software troubleshooting Great composition skills-ability to compose, correct, concise written responses. Basic computer skills Network Support Help Desk Retrieving and processing client data Cash Management Inside Retail Sales EMR Systems Operating Systems Ability to provide technical aptitude when it comes to online tools and research Detail-oriented Ability to maintain focus on the customer issue in a fast-paced environment Windows Dependable Analysis skills Networking System Administration Microsoft Excel Microsoft Powerpoint Customer Service (4 years) Active Directory Telecommunication Medical terminology Computer literacy Real estate (1 year) Desktop Support Vital Signs Microsoft Excel Patience Data Processing/Entry Customer relationship management Brand Ambassadorship Anatomy knowledge Tech installations (phones, laptops, televisions) (4 years) Health Sciences Medical records Telemarketing Social media management Public Speaking Technical support Travel planning Customer service Leadership Team management Presentation skills Customer relationship management Quality assurance Computer networking Manufacturing Assembly 5S Heavy lifting Typing Guest services Supervising experience Computer hardware Windows Help desk Machining Mechanical knowledge Driving Training & development Technical support Security Mobile devices Basic math Hand tools Woodworking Billing verification for guests (2 years)Certifications and LicensesDriver's LicenseCPR CertificationOSHA 10 |
