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Title Customer Service Public Affairs
Target Location US-WA-Everett
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ObjectiveDedicated and accomplished Public Affairs professional with a strong background in Public Policy Administration and Healthcare Managent. Proven track record in research, teaching, and administrative roles, complemented by extensive experience in HomeCare Aide, Hotel Management and Leadership. Adept at leveraging technical skills for data driven decision-making. Seeking to apply expertise in a dynamic professional environment to drive positive impact and effect change.EducationIndiana University, Bloomington, INMaster of Public Affairs, Concentration: Public Management. And LeadershipAugust 2022  Aug 2023Noteworthy Coursework: Statistical Analysis for Effective Decision Making Public Finance and Budgeting Public Management Economics Designing and Managing Complex Projects Evidence-based Decision Making Comparative International Policy ProcessHCA Training: 75hrs: October 2023Moi University, Eldoret, KenyaBachelor of Arts, Major: Political Science and Public Administration - December 2020IZA Institute of Labor Economics, Bonn, Germany - November 2021. Development Economics for Sub-Saharan AfricaTaveta Institute of Hospitality and Tourism Management, Mombasa, Kenya. September 2020 - Certificate in Food and Beverage ServiceProfessional ExperienceFamily First, TheKey WA USA,Home Health Aide. June 2023 - date Manage patient medication Monitor Patient Vital signs Assist patient with exercises as well as light housekeepingO'Neill School of Public and Environmental Affairs, Bloomington, IndianaGraduate Research Assistant - Public Finance AdministrationMay 2023  December 2023 Conducted comprehensive literature reviews, ensuring up-to-date knowledge base. Collected and analyzed data to drive evidence-based decision-making. Provide seamless access to experimental data for faculty researchers. Proactively managed and responded to project-related correspondence.O'Neill School of Public and Environmental Affairs, Bloomington, IndianaGraduate Teaching Assistant  Statistical TechniquesAugust 2022  August 2023 Facilitated effective learning experiences, ensuring comprehension of course material. Administered exams, assess tests and assignments, maintaining accurate records. Offered personalized guidance during office hours, addressing student inquiries promptly.Transcriptionist - Digital StorytellingOctober 2022  May 2023 Transcribed interview recordings with precision and efficiency. Scrutinized transcriptions for accuracy, grammar, and punctuation. Delivered completed transcriptions within established timelines.Hospitality and Customer ServiceRadisson Blu Waterfront Hotel, Jersey, Channel Island United KingdomFood and Beverage AssistantApril 2022  August 2022 Orchestrated seamless interdepartmental communication for optimal customer service. Nurtured a positive work environment fostering employee growth and teamwork. Delivered exceptional customer service with a knowledgeable and personable approach.Pride-Inn Hotels, Mombasa, KenyaGuest Relations/Experience OfficerOctober 2021  April 2022 Managed a robust customer relations management system, ensuring guest satisfaction. Produced compelling marketing collateral, enhancing brand visibility. Effectively communicated hotel amenities and services to guestsPolicy/Administrative ExperienceCounty Government of Kakamega, KenyaProject Management InternFebruary 2021  October 2021 Supported senior management in planning and executing meetings, conferences, andevents. Compiled and reviewed data and reports related to internal controls and audits. Developed an organized inventory of critical documentation.Heritage Hotels, Mombasa, KenyaFood and Beverage ControllerJune 2017 - April 2020 Managed financial bookkeeping and inventory control. Ensured optimal stock levels and balanced cash floats at end of shifts. Provided timely reports on material and supply levels.Technical Proficiencies Research and Data Analytics: R Studio, Excel, Tableau Data Management: Quick-base System, Micros Systems Social Media Marketing and BrandingVolunteer ExperienceKenya Red Cross Society, Eldoret, KenyaYouth VolunteerMay 2018 - December 2019 Provided exemplary customer service in line with Red Cross standards. Maintained cleanliness and organization of the shop. Assisted with clerical and administrative tasks.Mr. UniversityMoi University, Eldoret, KenyaAugust 2017 - May 2019 Led initiatives for important social causes, utilizing influence for fundraising. Advocated for enhanced social services within the university community.Awards MPA Merit Fellowship Award, ONeill School of Public and Environmental Affairs, May 2022 Most Influential Student 2018, Moi University, May 2019

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