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PHONE NUMBER AVAILABLEEMAIL AVAILABLEChicago, IL Street Address
SummaryHardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.SkillsCustomer communicationsInterpersonal skillsPayment processingData entryPerformance monitoringTraining experienceProviding customer supportCall center experienceInbound phone call managementExperienceInbound Customer Service RepresentativeChicago, ILIndependent contractor work from home Arise call center/ comcast, roadside assistance May 2019 to Aug 2024Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.Asked probing questions to determine service needs and accurately input information into electronic systems.Head Server /FOH ManagerChicago, ILAndies Restaurant/ Oct 2011 to Mar 2020Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.Improved customer service by setting expectations and coaching employees on proper service etiquette.Interviewed, hired and trained new employees.Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.Customer Service RepresentativeMilwaukee, WIMilwaukee Repertory Theater/ Jan 2010 to Jul 2010Informed customers about billing procedures, processed payments and provided payment option setup assistance.Educated customers on special pricing opportunities and company offerings.Education and TrainingSome College (No Degree): Psychology/ Theatre ArtsSouthern Utah UniversityCedar City, UT |